Social Worker II - Department of Medicine

Primary Responsibilities

• Triage and address urgent social service needs of patients.
• Aid patients in enrolling, navigating, and understanding health insurance benefits.
• Collaborate with clinic providers as a consultative content expert for acute social service questions.
• Provide social work services (non-case management needs) to individuals seen in the Froedtert Inclusion Health Clinic.
• Respond to care navigation questions of patients' family members and support systems.
• Triage emergent situations, handle phone conversations, and negotiate healthcare and social service systems.
• Interface with clinical staff and support social service peers with immediate clinic questions.
• Provide social service referrals and ensure successful linkage to medical and social service resources.
• Deliver health-related education and health literacy development.
• Support the development and implementation of social work workflows across the clinic.
• Implement social work assessment and care plan tools for patients referred for case management interventions.
• Complete documentation requirements for all services provided and participate in clinical supervision/consultation.
• Serve as a team member on a multidisciplinary medical care team, communicating with team members to ensure comprehensive and quality wrap-around support.

Qualifications

• Master’s Degree in Social Work, Counseling, or other Mental Health related field.
• Experience with coordination and care navigation health care systems.
• One to three years’ social work experience is required.
• Experience in advocating for the LGBTQ+ community strongly preferred.

Knowledge – Skills – Abilities

• Knowledge of medical systems, health care setting, and LGBTQ+ specific health care needs.
• Understanding of insurance benefits available for patients across social service systems.
• Ability to provide mental health screening and appropriate referral, as well as crisis triage and management.
• Ability to function as an interdisciplinary team member.
• Sociocultural sensitivity.
• Ability to respond to clinical and administrative emergencies.

Benefits

• Outstanding Healthcare Coverage (Health, Vision, and Dental).
• Flexible Spending options.
• 403B Retirement Package.
• Competitive Vacation and Paid Holidays.
• Tuition Reimbursement.
• Paid Parental Leave.
• Employee & Family Assistance Program (EFAP).
• Pet Insurance.
• On-campus Fitness Facility, offering onsite classes.
• Discounted rates on various services.