Social Worker

About the Role

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. This role is a remote position, allowing you to work from your home within the continental US, with occasional office visits based on business needs.

Responsibilities

• Serves as an advocate for claimants, providing access to community services such as financial assistance, legal aid, and housing.
• Develops, plans, and implements programs to improve the comfort and care of patients and their families.
• Advises family caregivers on medical decisions.
• Uses clinical expertise to formulate care plans and provide ongoing support to claimants and their families.
• Handles complex issues and refers only the most complex cases to higher-level staff.
• Provides emotional support to clients dealing with trauma, illness, or disability related to their claims.
• Helps claimants understand the claims process and maintains clear communication.
• Connects clients to additional resources such as healthcare services, financial aid programs, rehabilitation services, or legal assistance.
• Maintains accurate and up-to-date records of client interactions and referrals.
• Conducts research to stay updated on developments in social work.
• Performs other related duties as required.

Requirements

• Familiarity with disability claim management concepts.
• Good understanding of medical terminology, pathology, and anatomy.
• Articulate verbal and writing skills, decision-making ability, and experience meeting deadlines.
• Moderate skills with Microsoft Office and other software applications.
• Customer service skills, stress tolerance, and ability to multi-task and prioritize.
• High level of attention to detail and ability to work under pressure.
• Results-driven with a focus on departmental/company procedures and practices.

Qualifications

• Bachelor's Degree in social work or a related field (Master's Degree preferred).
• Professional master's level license (e.g., LCSW, LMHC, LPC).
• 3 or more years of related experience, or an equivalent combination of education and experience.
• Disability and insurance industry experience preferred.

Pay

The salary range for this job is $70,000 to $90,000. This range considers factors such as education, experience, licensure, certifications, geographic location, and peer compensation.

Benefits

• Medical, dental, and vision coverage.
• Prescription drug coverage.
• Health care and dependent care flexible spending.
• Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no cost to employee).
• 401(k) plans and annual bonuses.
• Opportunity to purchase company stock.
• 11 paid holidays and up to 20 days PTO annually.
• State-mandated sick leave and other leaves of absence, if eligible.