Social Worker

Job Summary:

This position reports directly to the Health Fund Sr. Manager, Social Work. The Health Fund Social Worker is responsible for providing information on benefits provided by the Fund and information on community, governmental and nonprofit organizations and programs when benefits have been exhausted or otherwise not covered by the Fund. The Social Worker also provides counseling and emotional support to seriously ill and or disabled members and family members. In this role, the Social Worker acts as a liaison between Fund departments and benefit vendors as well as the member's employer and union representatives. The Social Worker is an integral part of the Health Fund's health services unit.

About the Role

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A.

Essential Duties and Responsibilities

• Assess and evaluate needs of participants.
• Provide supportive counseling, crisis intervention, information and referral, entitlement counseling and advocacy services to members and their families.
• Act as liaison between member and families with Fund vendors including WebTPA, Optum Rx and John Hancock.
• Act as a Health Fund liaison between the member needing social work services and the union.
• Participate in clinical rounds and collaborate with Health Services staff on appropriate cases that require Social Worker intervention.
• Aid in coordinating requests for critical incident counseling for members at their work sites.
• Support the development of partnerships with community or government organizations.
• Support the maintenance of a resource database.
• Conduct educational presentations to departments in Funds and Union regarding the role of Social Worker.
• Maintain up-to-date knowledge of Fund benefits.
• Maintain up-to-date knowledge of resources and entitlements.
• Maintain records and statistics.
• Serve as a resource for Funds and Union staff.
• Participate in planning and administration of special projects as assigned.
• Perform other duties as assigned.
• Counsel and collaborate with Social Work Assistant.

Qualifications (Competencies)

• At least 2 years Counseling and Social Work experience.
• Strong knowledge base of the healthcare industry.
• Welfare/Trust Funds background a plus.
• Outstanding analytical and problem-solving skills.
• Ability to use Microsoft Office with emphasis on Excel and Word.
• Excellent organizational and prioritizing skills.
• Ability to work on simultaneous projects with diverse working groups.
• Excellent customer service skills.
• Ability to supervise personnel.

Education

• Master's degree and NY license in Social Work (L.M.S.W. or L.C.S.W) required.

Language Skills

• The ability to read, write and understand English is essential.
• Bilingual in English/Spanish preferred.

Certificates, Licenses, Registrations

• NY license in Social Work (L.M.S.W. or L.C.S.W) required.

Physical Demands

• Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling
• Over 2/3 of the time: Talking or Hearing
• 100% of the time: Using Hands

Work Environment

• Work near moving or mechanical parts, exposure to radiation, moderate noise.