Social Worker

Aflac, a Fortune 500 company and industry leader in voluntary insurance products, is known for its commitment to developing and empowering employees, fostering relationships, and supporting communities. This role is remote, based in Windsor, CT, with occasional office visits as needed.

Core Values for Success at Aflac

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

Success Factors for This Role

• Familiarity with disability claim management concepts
• Good understanding of medical terminology, pathology, and anatomy
• Strong verbal and written communication skills
• Ability to make decisions, meet deadlines, and handle confidential information
• Moderate proficiency with Microsoft Office and other software applications
• Customer service skills
• Stress tolerance and ability to multi-task/prioritize
• High attention to detail
• Ability to work under pressure
• Results-driven with adherence to departmental/company procedures

Requirements

• Bachelor’s Degree in social work or a related field
• Master’s Degree in social work or a related field
• Professional master’s level license (e.g., LCSW, LMHC, LPC)
• 3 or more years of related experience
• Or an equivalent combination of education and experience

Preferred: Disability and insurance industry experience.

Responsibilities

• Serve as an advocate for claimants, connecting them to community services such as financial assistance, legal aid, and housing
• Develop, plan, and implement programs to improve comfort and care for patients and their families
• Advise family caregivers on medical decisions
• Use clinical expertise to formulate and support care plans for claimants and their families
• Handle complex issues, escalating only the most complex to higher-level staff
• Provide emotional support to clients dealing with trauma, illness, or disability
• Help claimants understand the claims process and ensure clear communication
• Connect clients to additional resources (healthcare, financial aid, rehabilitation, legal assistance)
• Maintain accurate records of client interactions and referrals
• Conduct research to stay updated on developments in social work
• Perform other related duties as required

Pay

The salary range for this role is $70,000 to $90,000, with offers considering factors such as education, experience, licensure, certifications, geographic location, and peer compensation. Incentive pay or benefits may be provided separately.

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care and dependent care flexible spending accounts
• Aflac supplemental policies (Accident, Cancer, Critical Illness, and Hospital Indemnity offered at no cost to employee)
• 401(k) plans with opportunity to purchase company stock
• Annual bonuses
• 11 paid holidays per year
• Up to 20 days of PTO for any reason
• State-mandated sick leave (e.g., Washington employees accrue 1 hour per 40 hours worked)
• Other leaves of absence, including adoption and parental leave, as applicable