Social Work Care Manager - Emergency Department

About the Role

The Social Work Care Manager I utilizes clinical expertise to perform psychosocial assessments, develop and implement care plans in collaboration with the appropriate care team, and assess crisis situations to provide clinical counseling, diagnosis, brief therapeutic interventions, and necessary resources or referrals. This role includes providing individual and family treatment as indicated and works collaboratively with patients, their support persons, healthcare providers, insurers, community resources, and all other involved parties.

Responsibilities

• Evaluates patients for transition planning, mental health, substance use, and goals of care.
• Develops and monitors care plans, addressing social determinants of health and community resources.
• Uses motivational interviewing and therapeutic techniques to promote mental health care, including women’s services, behavioral change, trauma-informed care, and substance use disorders.
• Provides brief individual, group, and family therapy, plus psychosocial assessments.
• Identifies mental, emotional, and behavioral disorders and connects patients to services.
• Trains staff, educates patients, and advocates for rights and care access through facilitating safe transitions of care to the community.
• Works with healthcare teams, insurers, and community providers for quality care.
• Leads improvement initiatives, tracks key metrics, and ensures policy adherence.
• Facilitates clinical goals of care discussions with patients, families, and teams.

Skills

• Clinical Therapy Techniques
• Care Planning
• Motivational Interviewing
• De-escalation & Problem Solving
• Trauma-Informed Care
• Critical Thinking
• Time Management
• Patient Education
• Communication
• Prioritization

Qualifications

• Master of Social Work (MSW) from an accredited institution (degree verification required).
• Current state licensure, as applicable, obtained prior to or upon completion of required supervision hours.
• Basic computer proficiency, including familiarity with word processing and spreadsheet software.
• Strong written and verbal communication skills.
• Demonstrated ability to apply critical thinking skills.
• Caregivers whose duties require them to conduct home or community visits must maintain current BLS certification, have a current driver’s license, current auto insurance, an acceptable driving record, and reliable transportation.

Preferred Qualifications

• Case Management Certification.
• Experience in clinical care management, social work, or working with third-party payers.
• Demonstrated understanding of care management principles and practices.
• Demonstrated understanding of health insurance products and related processes.
• Demonstrated understanding of coding, episode of care, and length of stay guidelines.
• Ability to work independently, demonstrate self-motivation, maintain a positive attitude, and adapt to a rapidly changing environment.

Physical Requirements

• Ongoing need to see and read information, documents, monitors, identify equipment and supplies, and assess customer needs.
• Frequent interactions requiring verbal communication, hearing, and understanding spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy, including frequent computer use for typing and accessing needed information.
• May have the same physical requirements as clinical or patient care jobs when taking clinical shifts.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing, and reading signs, traffic signals, and other vehicles.

Location

Platte Valley Hospital, Brighton, Colorado

Schedule

36 scheduled weekly hours

Pay

Hourly range: $39.16 - $60.42 (actual rate dependent upon experience)

Benefits

We provide a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.