Social Services Supervisor (Icahn House)

PRIMARY FUNCTION/PURPOSE

The Social Services Supervisor is responsible for overseeing a team of Case Managers to ensure the support and resources necessary to promote self-sufficiency and independent living skills for families' w/children residing in temporary shelter are being provided in accordance with CRF, DHS and OTDA standards. This shelter is located in Harlem, NY.

PRIMARY RESPONSIBILITIES

• Ensure document folder in CARES (VDP, Client rules and regulations, Crib acknowledgment, ACS Video, etc.) is completed and documented immediately upon client arrival
• Provide field orientation and on the job training to Case Managers
• Create and execute plans for meeting contracted ILP completion and placement goals
• Ensure all Case Managers complete mandated CRF, DHS, and OTDA tasks in accordance with prescribed timeframes and mandates
• Ensure Case Managers are providing consistent services in accordance CRF, DHS and OTDA policies and procedures
• Monitor Case Managers work activities via CARES reviews, physical chart reviews, and spreadsheets
• Conduct individual and group supervisions with Case Managers. Provide staff with documented feedback of performance, including areas of strength and areas in need of development
• Conduct performance evaluations of Case Managers as per CRF, DHS, and OTDA policies and professional standards
• Collaborate with Social Services team to develop service plans to address clients’ needs related to housing, substance abuse treatment, mental health and/or employment, etc.
• Meet with Senior Management (PD and APD) for individual and group supervision
• Aid families with identifying appropriate housing resources and assist application process as needed
• Monitor demographic report to better guide Case Managers and ensure program compliance with CRF, DHS, and OTDA expectations
• Establish linkage with community service providers to obtain housing, health, and social services for clients
• Facilitate intake, discharge, transfers, and placement into permanency as needed
• Complete ILP’s and other Case Management related tasks as needed
• Generate and distribute reports (i.e., exit projection, quarterly projection, case summaries)
• Support in the acquisition of housing vouchers and placements
• Deliver crisis management and intervention services to clients
• Support efforts to place families into permanent housing

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Social Work required
• At least two (2) years of experience in a related field. Experience with multi-problem families desirable
• Bilingual in Spanish
• Demonstrated knowledge of and proficiency in CARES
• Demonstrated experience working in shelter setting and/or with high-risk families, including families with documented histories mental health, substance abuse, Domestic Violence, child abuse/neglect
• Working knowledge of Case Management theories and approaches
• Knowledge of community health services, social service support agencies and networks
• Familiarity with DHS/OTDA social service documentation policies and procedures
• Critical thinking, analytical and problem-solving skills as well as resourcefulness
• Demonstrated ability to be flexible, work independently as well as with a team
• Familiarity with housing vouchers (i.e., Section 8, FEPS, SEPS, LINC, FHEPS, SOTA, EOSD, City FHEPS)
• Familiarity with SOI (Source of Income Discrimination) and Human Rights Law regulations
• Strong organizational and leadership skills
• Supervisory experience with a team-oriented approach
• Must have incredible initiative, the ability to work well under pressure
• Adept and comfortable with crisis management
• Excellent oral and written communication skills coupled with strong interpersonal skills
• Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe

OTHER REQUIREMENTS (including Physical Demands)

• May be required to work long hours and a varied schedule
• Travelling throughout various locations in the New York City area
• Lifting and moving objects weighing up to 30 pounds several times a week