Social Services Specialist I/II

This position is located in Oklahoma City, Tulsa, or Sallisaw, Oklahoma.

Pay

• Social Services Specialist I (Level H20A): $36,811.95 annually + full state employee benefits
• Social Services Specialist II (Level H20B): $39,571.76 annually + full state employee benefits

Schedule

Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break.

Requirements

• Must possess a valid driver’s license and maintain required car insurance
• Occasional travel

Qualifications

• Social Services Specialist I:
  • A Bachelor’s Degree; OR
  • An equivalent combination of education and experience, substituting one year of experience in professional social work for each year of the required education
• Social Services Specialist II:
  • A Master’s degree; OR
  • A Bachelor’s degree and one year of experience in professional social work; OR
  • An equivalent combination of education and social work, substituting one year of professional social work for each year of the required education

Responsibilities

• Serve as the first point of contact for customers contacting the Community Living, Aging, & Protective Services (CAP) Medicaid Services Unit (MSU)
• Provide exceptional customer service by responding to inquiries, completing application intake for in-home assistance programs, documenting customer interactions, processing customer requests, and connecting individuals with appropriate resources and services
• Answer and manage a high volume of incoming telephone calls in a professional, courteous, and compassionate manner
• Provide basic information and answer routine questions from callers
• Complete application intake for in-home assistance services according to established policies and procedures
• Process customer requests and update information in agency systems in accordance with established policies and procedures
• Accurately document customer interactions and enter required notes into electronic systems
• Conduct outbound calls and customer follow-up activities as needed
• Transfer calls or refer customers to the appropriate staff, unit, or agency as needed
• Utilize multiple web-based systems and Microsoft 365 applications, including Outlook, Word, Excel, and Teams, to complete daily work
• Participate in required meetings, training, and team collaboration through Microsoft Teams and/or in person
• Troubleshoot basic computer connectivity and application issues to maintain productivity
• Maintain confidentiality and comply with agency policies regarding customer information
• Effectively manage workload and meet performance expectations while working in a remote or office environment
• Perform other duties as assigned

Benefits

Full state employee benefits.