SOCIAL SERVICES SPECIALIST

Location: Conway, AR (Faulkner County) • Posting ends August 24, 2026

About the Role

The Social Services Specialist provides case management, client advocacy, and program support for individuals and families in need. This role requires assessing client needs, connecting individuals to community resources, and maintaining compliance with social services policies.

Responsibilities

• Assess client eligibility and provide individualized case management.
• Develop service plans tailored to client needs.
• Conduct home visits, interviews, and risk assessments.
• Maintain detailed case records and documentation.
• Advocate for clients in legal, medical, and housing matters.

Requirements

• Be prepared to work non-standard work hours, including evenings, weekends, and holidays; be on a 24-hour on-call rotation for up to 7 days at a time.
• Operate a motor vehicle safely at any time of day or night; have reliable personal transportation, extensive in-state travel ability, a valid driver’s license, and current auto insurance.
• Work with families experiencing poverty, addiction, neglect, or abuse; lift up to 50 lbs. (e.g., picking up children); transport children and adults; handle complex and stressful situations.
• Minimum of two years of work experience in human services programs or public service.
• Pass a background check and child/adult maltreatment registry check.

Qualifications

• Knowledge of crisis intervention and de-escalation techniques.
• Knowledge of Arkansas social service laws, policies, and regulations.
• Ability to analyze client needs and create action plans.
• Understanding of behavioral health and protective services.
• Bachelor’s degree preferred; in lieu of a degree, relevant professional experience may be substituted.
• Experience working with children and/or families, community engagement, or community resources is preferred.
• Public speaking, computer experience, and strong organizational skills are preferred.

Benefits

• Pension plan.
• Maternity leave.
• Paid state holidays.

Pay

Anticipated starting salary: $52,137.07 • Salary range: $52,137 – $77,163