SOCIAL SERVICES SPECIALIST

County: Faulkner

About the role

The Social Services Specialist provides case management, client advocacy, and program support for individuals and families in need. This role requires assessing client needs, connecting individuals to community resources, and maintaining compliance with social services policies.

Responsibilities

• Assess client eligibility and provide individualized case management.
• Develop service plans tailored to client needs.
• Conduct home visits, interviews, and risk assessments.
• Maintain detailed case records and documentation.
• Advocate for clients in legal, medical, and housing matters.
• Be prepared to work non-standard work hours, which often include evenings, weekends, and holidays; be on a 24-hour on-call rotation for up to 7 days at a time.
• Operate a motor vehicle safely according to applicable laws at any time of day or night.
• Work with families who are experiencing poverty, addiction, and/or neglectful or abusive situations.
• Lift weight (e.g., picking up children) up to 50 lbs.
• Transport children and adults.
• Deal with complex and stressful situations, including problem-solving.

Requirements

• Minimum of two years of work experience in human services programs or public service.
• Reliable personal transportation and ability to travel extensively in-state.
• Maintain a valid driver’s license and current auto insurance.
• Pass a background check and child/adult maltreatment registry check.

Qualifications

• Knowledge of crisis intervention and de-escalation techniques.
• Knowledge of Arkansas social service laws, policies, and regulations.
• Ability to analyze client needs and create action plans.
• Understanding of behavioral health and protective services.
• Organizational skills.
• Public speaking and computer experience preferred.

Preferred Qualifications

• Bachelor’s degree in a related field. In lieu of a degree, relevant professional experience may be substituted.
• Experience working with children and/or families.
• Experience with community engagement or community resources.

Benefits

• Pension plan.
• Maternity leave.
• Paid state holidays.

Pay

Salary Range: $52,137 - $77,163