Social Services Manager

Manager of the social services department responsible for overseeing case management, food benefits coordination, and departmental outreach in the upper Montgomery County region. Bilingual in Spanish is highly desirable. Schedule may include occasional evening and weekend hours.

Responsibilities

• Staff Supervision and Leadership (60%):
  • Daily engagement of case work activities to ensure clients receive timely community referrals
  • Oversight of food benefits data to meet contract guidelines
  • Plan, implement, and coordinate department programs and workflow
  • Determine work procedures, prepare work schedules, and approve time
  • Conduct weekly staff meetings to review caseloads and outreach goals
  • Submit monthly and quarterly reports
  • Provide performance reviews and ongoing coaching for staff success
  • Support department and agency special events
• Administrative and Collaborative Duties (30%):
  • Collaborate with agency departments to service clients in a holistic capacity
  • Provide input to grants and proposals for agency funding applications
  • Contribute financial assessments to assist with annual budget determinations
  • Partner with various government and community-based organizations for service coordination
• Direct Services to Clients (10%):
  • Provide case management services to clients in need of resources
  • Assist with higher-level clinical cases
  • Expand knowledge base of state and local programs and applications
  • Maintain organized resources database system
  • Update materials such as promotional flyers and referral forms
  • Maintain client data portal and increase client access to services
  • Participate in multi-agency workgroups

Requirements

• Master’s degree in social work (MSW) or other related social services field
• Minimum 5-7 years of post-degree employment experience
• Macro concentration in administrative and/or supervisory experience expected
• Bilingual (Spanish/English) is a plus but not required

Core Competencies

• Policy analysis and system advocacy
• Program development and management
• Community organizing and coalition building
• Research and data analysis
• Ability to work both independently and collaboratively in a fast-paced environment

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance