Social Services Director

Key Job Duties And Responsibilities

• Comply with the Facility’s personnel, safety, and corporate policies and procedures.
• Comply with the marketing department’s policies and procedures.
• Report witnessed or reported allegations of resident abuse/neglect immediately to the Administrator/DON or Nurse Manager on Call.
• Treat residents, family members, visitors, and team members with respect and dignity.
• Maintain the confidentiality of all resident and family information.
• Report to work on time and as scheduled.
• Aid the Social Service Director in planning, developing, organizing, implementing, evaluating, and directing social service programs.
• Meet with administration, medical and nursing staff, and other related departments in planning social services.
• Develop, implement, and maintain an ongoing quality assurance program for the social services department.
• Participate in facility surveys (inspections) made by authorized government agencies.
• Participate in community planning related to the interests of the facility and the services and needs of the resident and family.
• Coordinate admissions including readmissions, room moves, and patient inquiries.
• Assist in discharge planning, development, and implementation of social care plans and resident assessments.
• Arrange transportation to appointments, transfers to another facility, discharges, etc.
• Interview residents/families as necessary and in a private setting.
• Involvement of the resident/family in planning social service programs when possible.
• Provide information to resident/families regarding Medicare/Medicaid, and other financial assistance programs available to the resident.
• Responsible for Social Services progress notes, assessments, and care plans.
• Perform administrative requirements, such as completing necessary forms, reports, etc., and submitting such to the Director.
• Coordinate resident Medicare and Medicaid benefits including beneficiary consent, denials, explanations, utilization, and MS 2001.
• Coordinate VA and insurance benefits for residents.
• Direct the social service department.
• Maintain a quality working relationship with the medical profession and other health-related facilities and organizations.
• Delegate authority, responsibility, and accountability to other responsible department personnel.
• Interpret the department's policies and procedures to employees, residents, visitors, government agencies, etc.
• Provide written and/or oral reports of the social service programs and activities as required, or as may be directed by such committee(s).
• Attend department head meetings, etc., as scheduled or as may be called.
• Review complaints and grievances made by the resident and make a written/oral report to the Director indicating what action(s) were taken to resolve the complaint or grievance.

Essential Job Duties/Physical Requirements

• Regular worksite attendance.
• Bachelor’s Degree, required. Degree obtained from an approved school of social work, preferred.
• Licensure (LBSW) through approved state regulatory board, preferred.
• If required to operate a motor vehicle for business purposes, must successfully complete the requirements contained in Company’s Motor Vehicles policy.
• Basic computer skills.
• Ability to read, write, speak, and understand the English language.
• Ability to work beyond normal working hours and on weekends and holidays when necessary.
• Ability to assist in the evacuation of residents during emergency situations.
• Ability to perform the essential position functions of the job with, or without reasonable accommodation.
• Able to lift up to 10 lbs occasionally.
• Able to carry up to 10 lbs occasionally.
• Able to reach above shoulder height occasionally.
• Able to reach at shoulder height frequently.
• Able to reach below shoulder height frequently.
• Able to push/pull occasionally.
• Able to grasp frequently.
• Able to handle constantly.
• Able to torque not required.
• Able to finger occasionally.
• Able to twist, bend, crawl, squat, kneel, crouch, climb, and balance as needed.
• Able to operate and automobile and various games.
• Able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, hostile people within the Facility.
• Able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.