Social services designee

Company Description Monarch Healthcare Management is dedicated to transforming how healthcare is delivered to an aging population, with a strong focus on residents, tenants, and families. Since 2015, the organization has grown to operate more than 60 senior living, rehabilitation, and skilled nursing facilities across Minnesota. Monarch’s clinical teams provide individualized, innovative care that emphasizes five-star service and supports the whole person, not just a diagnosis. The organization offers both short-term rehabilitation and long-term care, creating an environment where quality of care and quality of life are closely aligned. Healthcare professionals joining Monarch can build their careers in a values-driven, resident-centered organization. Role Description The Social Services Designee is a full-time, on-site role located in New Prague, MN, responsible for supporting residents and families with social, emotional, and practical needs throughout their stay. This role collaborates with interdisciplinary care teams to assess psychosocial needs, develop care plans, and ensure that residents’ rights, preferences, and goals are honored. Day-to-day responsibilities include conducting interviews and assessments, facilitating care conferences, coordinating discharge and transition planning, and connecting residents and families with community resources and support services. The Social Services Designee helps residents adjust to facility life, advocates on their behalf, assists with conflict resolution, and documents all social services interventions in accordance with regulatory and facility standards. This role also contributes to quality improvement initiatives, participates in staff training on resident-centered care, and supports a respectful, inclusive environment for all residents and team members. Qualifications Service design skills, including the ability to structure and improve resident and family experiences across the care continuum.Design thinking capabilities to solve complex resident care and support challenges with empathy and creativity.User research skills to gather insights from residents, families, and staff through interviews, observations, and surveys.Prototyping and testing skills to develop and refine new social service processes, tools, and resident support programs.Facilitation skills to lead care conferences, family meetings, group activities, and collaborative problem-solving sessions.Experience or education in social work, psychology, human services, or a related field; licensure or certification as required by state regulations.Strong communication, documentation, and interpersonal skills, with the ability to build trust with residents, families, and interdisciplinary teams.Knowledge of long-term care, rehabilitation, and senior living environments, including relevant regulatory and compliance requirements.Ability to manage multiple priorities, maintain confidentiality, and work effectively in a fast-paced, resident-centered setting.