Social Services Coordinator

About the Role

Supports the Social Services/Admissions Departments in the pre-admission, admission, and discharge process. Serves as the backup to the Director of Admissions. Works with social services to ensure the psychosocial needs of the residents and patients are met.

Responsibilities

• Tracks pre-admission referral activity daily/weekly.
• Coordinates and reviews resident/patient electronic referrals and communicates with Director of Admissions to complete assessments.
• Manages the electronic referral bed-offer process and obtains pre-authorizations from HMOs.
• Validates Midnight Census with BOM.
• Conducts tours of the facility with potential residents/patients and their family members.
• Assists the Director of Admissions with arrangements and confirmation of all admissions.
• Completes room assignment, roommate notification, and notifies departments of anticipated admission.
• Welcomes new residents and ensures contracts are completed on a timely basis.
• Completes Admission Agreement with resident/patient or responsible party timely.
• Ensures specialized equipment is ordered as indicated (reviews contract content for need to obtain prior approval from authorized payer).
• Ensures level of care approval is obtained as indicated and/or OBRA screen (PASSAR, MIMR) is completed.
• Completes records and documentation in accordance with company policy and state and federal guidelines.
• Helps resolve concerns of residents and/or family and participates in the Guardian Angel Program.
• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
• Primary backup for the Director of Admissions when out on PTO, FMLA, or the Director of Admissions position is open.
• Trains Social Services Coordinator on backup responsibilities and coordinates monthly "Job Shadowing" with the designated Social Services Coordinator backup as indicated in the Admissions Team Back-Up Process.
• Receives Director of Admissions Responsibility Training and coordinates monthly "Job Shadowing" with Director of Admissions.
• Protects organization's value by keeping patient information confidential.
• Services and protects the facility by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and standards.
• Assists in the completion of care plans and psychosocial assessments.
• Coordinates care plan meetings with families.
• Coordinates, notifies, and documents room changes and roommate notifications when necessary.

Requirements

• Minimum high school diploma or equivalent required.
• One or more years of experience in healthcare education, marketing, insurance, or commensurate education preferred.
• Must be familiar with medical terminology.
• Proficient in the use of personal computers.

Learn more about Florida’s Care Provider Background Screening Requirements here.