Social Services Case Manager

About the Role

Join a mission-driven organization where your work makes an impact every day! The Social Services Case Manager (SSCM) works as part of a team providing case management, training and support services, transportation, public education, and the facilitation of support/educational groups for VisionCorps clients while acting in accordance with company values, vision, and mission.

Responsibilities

• Facilitate new client intakes, including assessing client needs, strengths, goals, and support networks.
• Provide Training and Support Services (TSS) as defined in the grant through the Pennsylvania Association for the Blind, including transportation/escort, life skills, and support services to eligible clients.
• Facilitate proper referrals to other VisionCorps providers and external agencies as appropriate.
• Plan and implement client educational and support groups as assigned.
• Maintain appropriate documentation of all client contact and case management services provided in CRM, including TSS records relating to eligibility, service plans, progress, and change in status.
• Collaborate as part of a team to serve clients throughout the organization’s multi-county service area.
• Provide public education on VisionCorps services and low vision/blindness issues.
• Keep up to date on advances in the field of vision loss, rehabilitation, and mental health through training, seminars, and other educational avenues.
• Manage volunteers and support staff in the delivery of services as appropriate/assigned.
• Build and maintain collaborative relationships with local and regional organizations for the benefit of clients, VisionCorps, and the surrounding community.
• Other duties as assigned.

Requirements

• Bachelor degree in Human Services, Social Work, Psychology, or related field.
• Ability to successfully secure clean clearances for PA criminal history, child abuse, and FBI fingerprinting.
• Proficient computer skills with the ability to use Microsoft Office Suite and other cloud products.
• Proficient written and oral communication skills with excellent listening skills.
• Two (2) years of professional experience working with individuals with vision loss or another disability in a setting like rehabilitation centers, schools, or community services preferred.

Personal Behaviors

• Embrace and embody the mission, vision, and values of VisionCorps.
• Conduct self in a manner that upholds the standards of VisionCorps.
• Actively participate in continuous training and skill development.
• Proficient communication (verbal and written) with all stakeholders, internal and external, in English.
• Exhibit a strong work ethic, enthusiasm, and integrity in all tasks.
• Respectful, accountability, integrity, innovative, trustworthy, positive attitude, flexible, initiative/responsible, passionate, compassionate.

Physical Demands

• Ability to work a minimum of full-time hours; overtime required based on Rehabilitation department schedules.
• Fine motor skills – use hands to finger, handle, or feel.
• Occasionally required to stand; walk; use hands to touch, handle, and/or operate objects, tools, or controls; reach with hands and arms.
• Occasionally required to sit for extended periods of time which may include vehicle.
• Occasionally lift and/or move objects up to 30 pounds.

Work Environment

• Provide services in office, virtually, or in client’s natural environment (home, retirement community, assisted living, skilled care, etc.).
• Travel up to 70% of the time, which may also include public-facing forums and company-sponsored events.
• Availability of a personal vehicle for travel when an agency vehicle is not available.