Social Services Case Manager

About the role

This position manages Community Action Program cases, processing applications and assessing clients' needs. Other administrative duties include data maintenance and arranging appointments. Coordinates community projects as needed.

Responsibilities

• Affairs clients' needs and provides assistance, guidance and referrals to other programs.
• Contacts applicants to make appointments and provide explanations on eligibility and required documentation.
• Provides case management for clients of transitional housing program.
• Maintains client database.
• Maintains filing system.
• Screens and processes intake applications.
• Attends monthly interagency meetings for networking purposes.
• Travels to deliver monthly services to residents.

Qualifications

• High school diploma or equivalent.
• One year of experience in a customer service or administrative role.
• Experience with Microsoft Office Suite.
• Ability to work independently and manage multiple tasks.
• Strong communication skills, both verbal and written.

Skills

• Customer service skills
• Administrative skills
• Microsoft Office Suite

Benefits

• Flexible schedule
• Professional development opportunities

Pay

• $15.00 - $18.00 per hour

Schedule

• Variable hours to accommodate travel and client needs