Social Service Coordinator

Full-time, non-exempt position.

About the role

Providing community outreach, education, and comprehensive case management in collaboration with participants to develop an integrated service plan that includes short- and long-term goals and agency interventions. Responsibilities include:

• Street Outreach and Interventions with Project Longevity clients, conducting interconnected strategies to ensure participation in pro-social activities.
• Promoting and demonstrating NOI’s mission, vision, and values through behavior and job performance.
• Building community partnerships to support families by overseeing case management and follow-ups.
• Providing 24/7 on-call operative support by responding to significant incidents, being present in neighborhoods, at hospitals, and connecting with associates of shooters and victims as soon after the event as possible.
• Collaborating with other Project Longevity staff in outreach strategies, crisis intervention, reviewing referrals (including the Level of Service Inventory), intake, screening, and assessments.
• Participating in weekly case conferences.
• Building positive relationships with Project Longevity clients and other community members, encouraging positive decision-making.
• Facilitating community involvement and community-based programming and services.
• Ensuring timely data collection, documentation, and reporting into CMS and Veoci data collection systems.
• Coordinating the enrollment of families into social service programming in support of client goals, including application assistance/review and/or authorization of direct benefit payments.
• Encouraging clients to develop their own strengths, including identification and practicing of needed skills.
• Other related duties as assigned.

Requirements

Education: Bachelor’s degree in a Human Services field required.

Experience:

• Experience in conducting community outreach.
• Excellent written and verbal communication skills and knowledge of communication principles and practices.
• Knowledge of social media tools: Facebook, Twitter, and website management.
• Ability to prioritize, multi-task, and follow through with minimal direction.
• Flexibility in varied job assignments.

Skills

• Knowledge of community needs and resources; ability to maintain productive community relationships.
• Oral and written communication skills; interpersonal skills.
• Customer service, organizational, and problem-solving skills.
• Ability to counsel clients with respect and dignity; tenacity and commitment to program goals.
• Recordkeeping and computer skills.
• Bilingual a plus; ability to work with diverse populations.

Licenses / Certifications

• Current CT Driver’s license.
• Current CT required insurance and own transportation.

Pay

$20.00 per hour; 40 hours per week.

Schedule

Monday through Friday, 8:00 AM to 5:00 PM.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with matching contributions
• Vacation Time
• Personal Time
• Sick Time
• Holiday Pay