Social Media & VIP FB Community Intern

About the role

We are seeking a creative, organized, and detail-oriented Social Media & VIP Community Intern to support our social media channels and VIP Facebook Community. This role offers hands-on experience in content creation, community engagement, social media marketing, and digital content strategy within a fast-paced retail and live shopping environment.

Responsibilities

• Assist with creating and scheduling content for Facebook, Instagram, TikTok, and other social platforms.
• Capture, film, and edit short-form videos, reels, stories, and behind-the-scenes content.
• Research social media trends, audio, hashtags, and content ideas.
• Monitor comments and engagement across social platforms.
• Aid in social media reporting and performance tracking.
• Support content planning and execution based on the social media calendar.
• Assist in managing and growing the VIP Facebook Community.
• Review and approve member requests.
• Engage with community members through comments, discussions, polls, and community activities.
• Create community posts, graphics, and engagement campaigns.
• Identify opportunities to increase member participation and engagement.
• Refer customer service inquiries and order-related issues to the Customer Service team for resolution.
• Assist with content creation support.
• Help organize content assets and creative files.
• Create social-first content that aligns with current platform trends.
• Conduct customer, host, and team member interviews for social media content when needed.
• Support major promotions, special events, product launches, and live shopping initiatives.
• Collaborate with internal teams to ensure content is accurate and published on schedule.

Qualifications

• Currently pursuing or recently completed a degree in Marketing, Communications, Digital Media, Journalism, Business, or a related field.
• Strong interest in social media, digital marketing, and content creation.
• Familiarity with Instagram, TikTok, Facebook, and emerging social media trends.
• Experience with Canva, CapCut, Adobe Creative Suite, or similar creative tools is preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Self-motivated, creative, and eager to learn.

Preferred Skills

• Experience creating and editing short-form video content.
• Basic photography and videography skills.
• Experience managing social media accounts or online communities.
• Interest in retail, e-commerce, fashion, jewelry, beauty, or lifestyle brands.
• Comfortable interacting with customers, hosts, and team members while creating content.
• Comfortable appearing in social media content when needed, but not required.

Requirements

• Must be comfortable filming, editing, and producing short-form social media content.
• Comfortable working in a fast-paced environment and adapting to changing priorities.

What You'll Gain

• Hands-on experience managing social media channels and online communities.
• Exposure to content strategy, digital marketing, and community management.
• Portfolio-building opportunities through real-world content creation projects.
• Experience working in a fast-paced e-commerce and live shopping environment.
• Mentorship from an experienced social media team.

About Shop LC

We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a passionate team of approximately 550 people. Our products are sold through TV on 80m homes through our live 24*7 broadcasts, our website, OTT, marketplaces, and social media. We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL) which is a well-established vertically integrated company, founded in India about 35 years ago and listed on the Indian stock exchanges. The company has had a turnover of $246 million (in the financial year 2022). The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). Together, all the units ship out approximately 50,000 pieces of products to their customers in the US, UK, and Germany every day. In addition to the companies in the US, UK, and Germany, VGL Group operates offices globally in India, China, Indonesia, and Thailand. We believe in supporting our community and protecting the environment with the purpose of Delivering Joy. Our service to the community is run through our Your Purchase Feeds… program under which each retailing unit donates one nutritious meal to a school-going child in India, the US, and the UK for each item sold through all its platforms. Your Purchase Feeds… has provided over 40 million meals to kids until now in the US. Our mission statement embraces the ambitious goal of distributing one million meals each day to children in need by 2040. We believe that Your Purchase Feeds… provides more than just a meal: it feeds the hearts, minds, and futures of children.