Social Media Manager | Riviera Dining Group

WHO ARE WE? Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences. Summary: Riviera Dining Group is seeking a highly skilled Social Media Manager to join our team. The Social Media Manager will serve as the intermediary between our brands and our target audience, representing the voice, character, and principles of our brands through a variety of means, including community support, content distribution, and online interaction. The primary objective of this role is to foster the establishment and credibility of our brand in both virtual and real-world settings. If you possess a strong passion for relationship-building and community development, we welcome your application. As a Social Media Manager at RDG, some responsibilities may include, but are not limited to, the following: Responsibilities: Monitoring and responding to comments and messages on social media platforms to engage with the community and address any questions or concernsIdentifying trends and patterns in customer feedback to provide insights to the broader team and improve the brands’ services and messagingBuilding relationships with key influencers, advocates, and customers to foster brand advocacy and help develop user-generated contentEscalating issues and customer complaints to appropriate internal teams to ensure timely and effective resolutionDeveloping crisis management protocols and processes to address potential issues or negative online events that could impact the brand's reputationManaging and moderating online communities, including forums, groups, and social media channels, to ensure positive engagement and brand reputationCollaborating with cross-functional teams, including marketing, branding, customer service, and reservations, to align community initiatives with overall business goalsWorking with social media listening and analytics tools to monitor brand mentions and sentiment online and adjusting community strategies accordinglyStaying up to date with industry trends and best practices in community marketing and social media Requirements/Qualifications: Bachelor's degree in marketing, communications, business, or a related field2 years of experience in community management, social media management, or a related fieldHospitality experience is requiredStrong written and verbal communication skills, with the ability to effectively engage with diverse audiencesExcellent interpersonal skills and the ability to build relationships with customers, influencers, and partnersFamiliarity with social media platforms and management tools, including canva or IconosquareUnderstanding of social media analytics and engagement metrics, including impressions such as likes, comments, shares, and chatsKnowledge of content marketing best practicesAbility to work in a fast-paced, deadline-driven environment and manage multiple projects simultaneouslyStrong problem-solving and critical-thinking skills, with the ability to identify and address issues proactively Physical Demands And Work Environment: General office assignments-(typing), which lends itself to repetitive motionSitting in a stationary position for several hours within the day The preceding statements are intended to describe the general nature & level of work being performed by an employee assigned to this job. They are not intended to be an exhaustive list of all duties, functions, responsibilities, and skills required of employees so classified. RDG reserves the right to modify or deviate from the duties, functions, responsibilities, and skills required of employees in this job and nothing herein shall restrict RDG management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.