Social Media Community Manager

Location + Work Model

This role is based in Dallas, Texas and follows a hybrid schedule of three days remote and two days in office each week. On in-office days, this team member will support both core community management responsibilities and hands-on agency support needs, including campaign execution support and Surprise & Delight fulfillment.

Responsibilities

• Engage with online communities in a brand-safe, timely, and thoughtful way across social channels.
• Respond to customer inquiries and coordinate with online Customer Care teams as needed.
• Monitor social media activity for spikes in conversation, emerging issues, and trending topics, and flag relevant developments to account leadership.
• Support the development, execution, and presentation of social media strategies, content plans, campaigns, and reporting.
• Write and publish content aligned to each client’s tone, voice, and style.
• Provide real-time counsel and community management support across multiple social platforms.
• Deliver standardized reporting at the completion of shifts and during times of crisis or high-volume activity.
• Contribute to reporting, auditing, and analysis of client and industry social performance.
• Develop clear, error-free messaging and identify opportunities for timely engagement.
• Provide timely updates to account leadership and clients to help ensure goals and objectives are met.
• Contribute to agency and client process development, including training guides, checklists, templates, plans, and case studies.
• On in-office days, support campaign-related execution and logistics, including coordination and hands-on support for Surprise & Delight fulfillment.
• Assist with packaging, shipping, inventory coordination, and other fulfillment-related tasks tied to client campaigns and community engagement initiatives.
• Possess strong communication, analytical, and presentation skills.
• Partner with internal teams to help ensure campaign materials and fulfillment needs are organized, on schedule, and executed accurately.

Qualifications

• Able to work in-office (Dallas) 2 days/week and have a flexible schedule that could include nights/weekends/holidays
• 2–4 years in community management (social/paid media or marketing experience a plus)
• Comfortable with digital community work and in-office campaign/fulfillment tasks
• Detail-oriented; experienced with logistics and fulfillment support
• Familiar with enterprise publishing/listening tools (Sprinklr a plus)
• Organized, data-driven, and able to manage multiple priorities
• Able to track time accurately and work professionally with clients and teams