Social Media Community Management Specialist

Responsibilities

• Support community management efforts across Vanguard’s social media platforms by monitoring, responding, and escalating comments, questions, and feedback in alignment with established guidelines.
• Monitor social media channels for potential issues and escalate risks or sensitive conversations according to defined protocols.
• Aid in day-to-day social media operations, including proactive engagement and content support.
• Use social listening tools to identify trends, emerging conversations, and engagement opportunities, sharing insights with senior team members.
• Help maintain consistent brand voice by applying approved messaging, tone, and response frameworks.
• Support the execution of community engagement strategies developed by senior team members.
• Participate in internal reviews by routing materials, tracking feedback, and supporting approvals under guidance.
• Engage with social media communities by moderating posts and comments to ensure adherence to community guidelines and platform rules.
• Contribute to special projects and perform other duties as assigned.

Qualifications

• Foundational understanding of social media platforms and the role of community management in supporting business objectives.
• Experience using social media management or listening tools such as Talkwalker/Lumen (or similar), or Sprinklr (or similar).
• Familiarity with platforms such as LinkedIn, Reddit, Meta, X, and emerging channels.
• Strong written communication skills with attention to tone, clarity, and brand standards.
• Ability to work in a fast-paced environment while following established processes.
• Strong organizational skills and the ability to manage multiple tasks with guidance.
• Willingness to learn how to navigate sensitive client or brand interactions with professionalism.
• 1–3 years of experience supporting social media accounts, digital communities, or related marketing/communications work.
• Undergraduate degree or an equivalent combination of training and experience.
• Interest in learning social media best practices within a regulated environment.
• Comfort operating within defined guidelines while developing independent judgment over time.

About the role

Vanguard has an exciting opportunity for a Social Media Community Management Specialist. This role supports Vanguard’s efforts to foster thoughtful, engaging, and on-brand conversations across their social media channels. The focus is on execution, responsiveness, and learning, with an emphasis on day-to-day community engagement and content support. The role is based in the Arizona office and operates on a hybrid schedule with three days per week in the office.

Special Factors

Sponsorship Vanguard is not offering visa sponsorship for this position.