Social Media Community Coordinator

Taylor Morrison is seeking a Social Media Community Coordinator to work alongside our Social Media Manager, executing our brand voice and handling day-to-day communications across social channels.

Responsibilities

• Engage with followers on social media accounts (TikTok, Instagram, Facebook, etc.)
• Monitor conversations and trends across social platforms and review sites; respond promptly and inform internal teams of questions, product suggestions, story ideas, and trending topics
• Perform active listening, engagement, and analysis on a daily basis
• Create a fun, creative, and engaging response library for comments and questions
• Insert the brand into relevant conversations
• Monitor, listen, and respond to users in a social manner while cultivating leads and sales
• Report notable threats to appropriate management according to our crisis management policy
• Assist with video shoots, content creation, and curation to drive engagement and conversions
• Collaborate with key partners on new content ideas and strategy from conception to execution
• Perform other duties as assigned

Requirements

• 2-3 years of experience in social media and community management
• Experience with social media management tools and reporting
• Bachelor’s Degree in Marketing, PR, Communications, or related field preferred
• Excellent writing skills, including copywriting, editing, and proofreading
• Proficiency in Microsoft Office and social/mobile platforms (Facebook, Instagram, Pinterest, YouTube, Twitter, Snapchat, TikTok, Blogs)
• Ability to work independently and collaboratively to bring projects to fruition
• Some experience with shooting and editing social media content
• Ability to be and speak on camera is a plus
• Strong communication, creativity, customer focus, and attention to detail
• Drive for results, priority setting, and self-awareness

Essential Functions

• Report to Division/Corporate Office/Community daily and adhere to schedule
• Access, input, and retrieve information from a computer and/or electronic device
• Engage in face-to-face conversations with customers, co-workers, and managers
• Sit or stand for long periods and move around the work environment as needed
• Operate a motor vehicle if applicable
• Comply with company policies and procedures

Physical Demands

• Ability to remain in a stationary position up to 50% of the time
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Benefits

• Competitive compensation
• Health care: medical, dental, vision, and prescription drug coverage
• 401(k) with company matching contributions
• Flexible spending accounts
• Disability programs
• Employee and dependent life insurance
• Vacation and company holidays
• Tuition reimbursement
• Employee home purchase rebate program
• Home mortgage program
• Employee Assistance Program (EAP)