Social Listening Analyst

About the role

We're seeking a creative, self-motivated, and driven social analyst to support our social listening and analytics function. This role is within an agency end client.

Responsibilities

• Maintain measurement and reporting consistency for social media performance across 30 social accounts in nine countries across North America, Europe, and APAC
• Conduct research and analysis to answer key business questions related to audience, content, or channel performance, identifying the data required for each project and leveraging existing research from partner teams
• Support social media managers with data storytelling, helping prioritize metrics and surface insights from performance data
• Execute social listening efforts to monitor and analyze audience conversations and key communications topics, e.g., generative AI, sustainability
• Collaborate with other analytics, reporting, and research teams to implement best practices, apply benchmarks, and develop insights
• Cook with resourcefulness and creativity to overcome obstacles and identify solutions

Requirements

• Must be authorized to work in the U.S.
• This position is not eligible for sponsorship.

Qualifications

• 5 years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience supporting campaigns across a multitude of timezones and languages
• Experience with social listening programs and software (e.g., Brandwatch)
• Experience analyzing social trends and data and translating them into actionable insights
• Bachelor's degree in a related field

Skills

• Detail-oriented
• Analytical
• Skilled at turning social media data into useful insights
• Comfortable using tools like Excel, Tableau, Sprinklr, and Brandwatch to track performance, spot trends, and deliver recommendations

Benefits

• Eligible for Health, Dental, Vision, 401K

Pay

• Compensation Range: 50-55$/hr W2

Schedule

• Remote