SOC Technician (9009)

Location: Petersburg, VA 23803

Position Status: 5-month contract to permanent

Pay Range: $23-$27 an hour during contract

Conversation Salary: $49k - $56K + Full Benefits Package

Schedule: M-F; 5A-2P schedule after training period

Our client is seeking SOC Technicians to join our Service Operations Center (SOC) in Petersburg, Virginia.

Responsibilities

• Answer incoming service/technician calls
• Manage service tickets and follow ups with customers
• Communicate with customers verbally and via email
• Review, compile, and analyze data
• Understand Elite customer contracts
• Identify and request materials for service technicians
• Complete processes for bill of materials, invoicing, and quality checks
• Provide initial troubleshooting support related to software, desktops, servers, network devices, and security and CCTV camera systems
• Perform other duties as assigned

Minimum Qualifications

• Troubleshooting skills and ability to fully resolve issues
• Strong organizational skills and the ability to communicate effectively
• Ability to multitask and manage requests with short turnaround times
• Have used a major ticketing system to manage support incidents
• Helpdesk experience supporting customers or employees in an IT role
• Experience working with vendors and help lines resolving issues
• One or more industry recognized certifications or equivalent formal training/education
• Basic remote troubleshooting, monitoring, and diagnostic tools
• Basic computer, hardware, and software support

Physical Requirements

• Must be able to sit for prolonged periods of time
• Must be able to stand, walk, and bend

Additional Requirements

• Must possess and maintain a satisfactory background record