SOC Analyst

Responsibilities

• Evaluates and coordinates responses to incidents and emergency situations related to employees and/or company locations.
• Communicates security related matters to uniformed security personnel and provides continuous real-time actionable support through video analysis, direct communication with SSFCU personnel along with law enforcement, EMS or fire service when the need demands.
• Maintains a clear understanding of business machines and programs with aptitude for superior knowledge of security protocols and technologies; video management system (VMS), site security configurations, access coding, incident databases, enterprise intrusion/trouble systems, remote programming systems.
• Possesses the verbal and writing skills necessary to assess, document and articulate incidents for review by leadership.
• Performs video review, retrieval, analytical and investigative functions.
• Performs link analysis to identify patterns of like behavior, criminal conduct, and suspicious behavior to facilitate information sharing and actionable measures.
• Monitors, analyzes, and identifies solutions to alarm activations at the 70-plus branch sites, the SFFCU main campus and other properties.
• Monitors special events on SSFCU property, coordinating with security personnel, contracted law enforcement personnel and event management to implement professional security plans.
• Assists in the coordination of the incident response to remediate security and other spontaneous events when needed.
• Assesses, investigates, documents, and reports security concerns and emerging security trends.
• Monitors enterprise access control systems including support for localized users, software configuration, verification of door function, door position switches, and card readers inventory control.
• Updates and maintains security activity logs and daily operational reports.
• Documents entries for updates and coordinates maintenance on alarms when needed.
• Exhibits a calm sense of urgency during problem analysis.
• Follows up to ensure satisfactory resolution with internal stakeholders.
• Completes any other job-related duties needed to help drive to our vision, fulfill our purpose, and abide by our organization's values.

Requirements

• High school diploma or equivalent.
• Minimum of three (3) years of security related work experience including law enforcement dispatch center, SOC experience, or other fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously.
• Ability to guide discussions, overcome obstacles, identify, recommend, and implement workable solutions.
• Must remain onsite or work extended hours during natural disasters and unusual occurrences.
• Computer software proficiency including Microsoft Outlook/TEAMS, Word, Excel, Power Point.
• Works a flexible schedule to accommodate business needs and provide seven day a week twenty-four hour a day coverage.
• Local distance travel may be required for business purposes occasionally.
• Valid driver's license, a safe driving record, and insurability.
• Lifts 25 lbs. without assistance.

Qualifications

• Previous law enforcement and/or Military Occupational Specialty (MOS) in a related field is highly desirable.
• Security and safety related certifications are desirable.
• Financial Institution experience with security experience.
• Ability to prioritize and complete numerous projects and tasks with optimum efficiency and productivity.
• Associate degree in a related field is preferred.