Snr Analyst - TechOps IT

About the role

As a Senior IT Analyst for Operational Technology (OT) and Lab-Applications, you will play a key role in the TechOps IT OTLA (OT and Lab-Applications) team, ensuring the seamless integration and support of the essential systems that power Elanco’s innovation and production.

Responsibilities

• Partner with key business customers in manufacturing and R&D to elicit, analyze, and translate business needs into detailed application and operational requirements.
• Take full ownership of the application lifecycle for local OT/IT systems, including solution development, vendor management, computer system validation (CSV), break-fix support, and release management.
• Guide and manage multiple IT/OT projects simultaneously, developing project plans, managing budgets and schedules, and communicating status to stakeholders to ensure successful delivery.
• Provide hands-on technical guidance for the integration and support of IT/OT solutions, performing complex troubleshooting of systems, infrastructure, and databases to ensure operational stability.
• Proactively network with IT and OT resources across Elanco to stay informed of company-wide initiatives, share reusable solutions, and capture and implement best practices to drive continuous improvement.

Requirements

• Education: Bachelor's Degree in Information Technology, Process Automation, Operational Technology, Engineering, or a related field; or equivalent experience in lieu of a degree.
• Experience: A minimum of 3 years of experience in Information Technology and 3 years of experience in Operational Technology infrastructure support.
• Critical Thinking & Innovation: Demonstrated creativity and alternative thinking to develop new ideas and solve work-related problems, using logic and reasoning to identify the strengths and weaknesses of alternative solutions.
• Interpersonal & Communication: Proven ability to establish and maintain constructive, cooperative working relationships across all levels of the organization and cultural boundaries. Prepares coherent, grammatically correct, and engaging written correspondence and delivers equally proficient oral presentations.
• Guidance & Self-Management: Proficient facilitation, and teamwork abilities, combined with the initiative to work independently, self-manage priorities, and handle multiple tasks effectively.
• Business & Safety Acumen: Knowledge of assigned business processes (lab, supply chain, quality, science, etc.) and a steadfast commitment to complying with all safety policies and regulations.

Qualifications

• Previous experience in a Technology Integrator or Business Analyst role.
• Direct experience with Computer System Validation (CSV) and a proficient understanding of qualification processes and adherence to them.
• Proficiency with ITIL management tools (specifically ServiceNow) and fluency with standard MS Office applications.
• A proficient technical understanding of manufacturing-related computer systems, data, infrastructure (networking, security, wireless), and complex relational databases.
• Proven ability to network with other sites to identify, capture, and implement best practices.