Snow Surfaces Manager

About the Role

Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, offers a dynamic and exciting work environment with comprehensive training and mentoring. We are committed to serving our associates and nurturing their growth, embodying a culture of respect, gratitude, and empowerment. This role is ideal for a friendly, motivated individual with a passion for service.

Benefits

• Relocation assistance for salaried managers relocating 50+ miles away
• Long-term housing options available
• Guest gym access
• 6 paid holidays
• Weekly pay cycle
• Complimentary meals in cafeteria
• Comprehensive healthcare coverage (medical, dental, vision)
• Paid time off
• 401(K) matching plan
• Pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Voluntary benefits including critical illness, hospital indemnity, accident coverage, life and AD&D insurance, legal services, identity theft protection, whole life insurance, telemedicine, and pet insurance
• Employee Assistance Program (EAP)

Resort Discounts

• Complimentary Bretton Woods season pass (terms & conditions apply; associate may also be eligible for spouse/dependent passes or one courtesy pass based on status)
• 25% off Food & Beverage (excluding alcohol)
• 25% off Retail
• 25% off Spa Services
• Discounts on Ski & Golf Rentals, Canopy Tours, and other activities

Responsibilities

Spring, Summer, Fall

• Coordinate trail crew and complete trail maintenance, including erosion control, mowing, bridge and culvert construction, and clearing trail edges
• Hire, train, and supervise trail crew members; maintain attendance records and schedules; conduct disciplinary actions when appropriate
• Maintain inventory and upkeep of trail crew equipment (e.g., chainsaws, brush trimmers)
• Ensure safety procedures are followed and PPE is worn during all trail operations
• Coordinate trail-related projects, including bridge repairs, lift line clearing, and mountain bike trail construction and maintenance (Alpine and Nordic)
• Purchase and receive equipment/supplies; monitor monthly budget expenses
• Conduct grounds and property maintenance, including lawn care, parking lot maintenance, and hazard tree removal
• Monitor trail conditions to improve drainage and erosion issues
• Plan and perform pre-season snowmaking maintenance, including hydrant and pipe maintenance, hose inspection, tower/fan/land gun maintenance, and equipment inventory
• Complete major snowmaking repairs, pipe installation, tower gun installations, and pumphouse maintenance
• Perform preventive maintenance on pumps and compressors; inspect water pumps, compressors, valve stations, tower guns, and lines before season start-up
• Set up trails for snowmaking season
• Assist other mountain operations departments as needed

Winter

• Hire and train snowmakers for all shifts, including snowmobile safe driving techniques
• Supervise snowmaking shift leaders; ensure training and safety procedures are followed
• Set up valves and piping for water and air flow
• Ensure safety procedures are adhered to and PPE is worn at all times
• Monitor snow quality and efficient output; adjust guns for optimal snow production
• Move guns to ensure full trail coverage; determine and perform maintenance needs
• Conduct start-up/shut-down procedures and monitor iSno systems
• Monitor pump and compressor operations; perform necessary maintenance
• Hire, train, and supervise grooming team; conduct daily checks of grooming conditions and provide feedback
• Monitor weather forecasts to make grooming and snowmaking decisions
• Work grooming shifts after snowmaking season ends
• Ensure grooming equipment is in working order with maintenance crew
• Assist other mountain operations as needed
• Work with upper management on capital and major planned maintenance projects to align with budget

Requirements

• 5+ years in ski area mountain operations
• Ability to work outside in extreme winter conditions on a 24-hour basis
• Ability to walk up and down steep mountain terrain
• Ability to lift at least 50 lbs
• Ability to safely maneuver on snow and ice
• Experience operating brush/chain saws, snowmobiles, and 4-wheelers
• Ability to make decisions regarding changing weather conditions and snow quality without supervision
• Experience operating heavy equipment, including grooming machines, excavators, skid steer loaders, and backhoes
• Proficiency with computer systems (Outlook, Excel, Word); ability to learn payroll processing and purchasing software
• Organized, detail-oriented, and able to work as a team player in a fast-paced environment