SNF Billing Specialist (Remote)

About the role

NewGen Administrative Services partners with skilled nursing facilities to deliver compassionate, person-centered care. We're seeking a deeply experienced Billing Specialist II to manage complex billing and collections for three facilities.

Responsibilities

• Audit and manage billing accounts for three facilities with precision and efficiency
• Communicate with Medicare, California Medicaid (Medi-Cal), HMOs, and other payors to ensure fast, accurate reimbursement
• Proactively handle collections, set up payment plans, and resolve account discrepancies
• Serve as the trusted billing expert for patients and families—via phone and virtual channels—answering questions and collecting balances with empathy

Requirements

• Must have: 5+ years of verifiable Skilled Nursing Facility (SNF) billing experience
• Must have: Deep working knowledge of California Medicaid (Medi-Cal), Medicare, and HMO billing rules
• Must have: Proven ability to manage collections, resolve complex billing issues, and communicate sensitively with patients
• Must have: Self-starter mindset and comfort working remotely with minimal supervision

Qualifications

• Nice to have: High-volume billing and collections experience
• Nice to have: Billing and coding certification