SNAP® Case Manager

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. The SNAP® Case Manager is responsible for the day-to-day case management and system navigation of SNAP®, serving an under 12 population, a youth justice population, or a dually served population. Service population will be assigned based on background and skill set.

About the Role

The SNAP® Case Manager positions work with youth and families to strengthen and manage the quality of their lives through engagement, advocacy, community support, skill-building, and modeling productive behaviors. The role involves:

• Working directly with youth ages 12-17 who are dually involved or at risk of involvement in the DCF and DJJ systems (Dually Served Case Manager).
• Working with youth already involved with DJJ (Youth Justice Case Manager).
• Facilitating groups for youth ages 12-17.

Responsibilities

• Complete staff training as required by SNAP® and the agency.
• Conduct intake assessments for SNAP®, including all required pre- and post-assessments.
• Provide day-to-day case management and system navigation for SNAP® participants.
• Follow up on incoming referrals and schedule intake appointments.
• Monitor youth and family progress through weekly compliance calls.
• Facilitate SNAP® curriculum with fidelity to the model.
• Liaise with community partners, including schools, agencies, DCF, DJJ, state attorneys’ offices, and police departments to enhance outreach.
• Complete data reporting requirements for intake assessments and ongoing weekly reporting (e.g., NETMIS, JJIS, Dropbox, ASEBA).
• Prepare weekly materials for SNAP® groups, including handouts, manuals, and required items.
• Support the SNAP® Coordinator with food arrangements as needed.
• Participate in pre-briefing and de-briefing meetings with the SNAP® team.
• Join weekly consultation calls with the Florida Network.
• Work nontraditional hours, including evenings, when groups are scheduled.
• Prepare technology required for weekly group delivery.
• Utilize a strength-based perspective to engage families, advocate on their behalf, and assist in achieving developmental milestones.
• Work under the supervision of the SNAP® Coordinator and participate in staff meetings as requested.

Requirements

• Bachelor’s degree in Social Work or a related field.
• 1-3 years’ experience with structured groups and parent education groups; community/agency liaison experience is desired.

Skills

• Communication: Excellent verbal and written communication skills, including knowledge of grammar and punctuation.
• Computer: Proficiency in Microsoft Word and Excel; ability to upload videos to Dropbox and use video conferencing tools like Zoom.
• Analytic Ability: Knowledge of data compilation and problem-solving techniques.
• Interpersonal: Professionalism in office operations, teamwork, and external agency relationships.
• Sensitivity to cultural and socioeconomic characteristics of the service population.
• Adherence to Florida laws, including statutes FS 744 and Chapter 39.

Physical Requirements

• Ability to sit or stand for extended periods in an office or remote work environment.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to lift and carry up to 20 pounds (files, documents, supplies).
• Occasional travel for home visits, community outreach, or training.
• Visual and auditory acuity for detailed work and communication.
• Manual dexterity for computer use and paperwork.
• May require walking, climbing stairs, or navigating facilities during site visits.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.