Snack Bar Attendant - Alcatraz Cruises

Position Summary

Alcatraz City Cruises Snack Bar attendants are responsible for customer service, food preparation, cashiering and general Snack Bar cleanliness and maintenance.

Duties And Responsibilities

• Greet guests in a friendly and professional manner.
• Takes food and beverage orders from guests.
• Selects requested food and beverage items from serving and storage areas and assembles items as needed.
• Upsells products when serving guests; builds guest awareness of various offerings/products in all areas of Food and Beverage.
• Prepares hot and cold beverages according to department procedures.
• Complies with all health and safety regulations and food safety department practices.
• Maintains clean and safe eating and serving areas.
• Efficiently stocks and supplies food and non-food products according to department procedures.
• Operates all necessary snack bar equipment.
• Restocks and cleans snack bar after every shift.
• Accurately processes and finalizes cash and credit card receipts according to department procedures.
• Executes responsible cash handling and proper point of sale processes.
• Drops cash banks responsibly, and as required when working with cash banks, point of sale and ticketing systems.
• Assists guests with questions regarding SF and Alcatraz.
• Assists in all facets of Food and Beverage as needed.
• Participates in Respect Our Planet practices while on duty.

Requirements & Qualifications

• CA Food Handlers Card
• CA Responsible Alcohol Server Certificate
• Transportation Workers Identification Credential (TWIC)
• Cash handling experience
• Customer service experience
• Ability to work on a moving boat for the entire 8-hour shift
• Open schedule and ability to work any assigned schedule, including holidays and weekends
• Ability to work a shift that may start as early as 7:45 am or end as late as 10:45 pm

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibits discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.