SMS-SERVICE TECH I - Mount Pleasant Location

Full-time position at Sparrow Medical Supply in Lansing, MI (Mount Pleasant location). Job Family: Service/Support/Skilled Maintenance. Shift: Days. Education: High School / GED. Experience Level: New Grad.

About the role

This position is responsible for the prompt delivery of appropriate durable medical equipment, supplies and related services to customers and clients of Sparrow Medical Supply. This position also instructs customers and clients on the correct usage of the delivered product; troubleshoots and repairs equipment on-site when possible and performs on-call services for the Company according to established guidelines.

Responsibilities

• When order is received, selects appropriate product from warehouse shelf; loads product into company delivery truck and delivers to customer.
• Determines priority deliveries.
• Installs product for customer, if appropriate, and instructs customer and/or caregiver on product’s use based on written instructions and/or manual.
• Ensures customer and/or caregiver understands how to use product by having customer/caregiver demonstrate product’s use.
• Ensures written work instructions are left with customer/caregiver, if applicable.
• Maintains a daily log of time and location of deliveries.
• Performs routine preventive maintenance (cleans and performs operational checks) on home medical equipment as scheduled.
• Acts as liaison between Company and customer, customer’s family and caregiver.
• Assists in the cleaning and disinfecting of equipment and delivery vehicles.
• Maintains warehouse by cleaning equipment, restocking shelves and transfilling oxygen tanks, as required.
• Enters all applicable patient information into TIMS system, as required.
• Educates customers on Patient/Client Bill of Rights and Responsibilities of the Patient/Client and, if applicable, ensures customer is advised of payment due.
• Adheres to Corporate Compliance Policies, including but not limited to current Medicare guidelines.
• Subject to on-call rotation schedule.

Requirements

• Current Michigan driver’s license with a good driving record.
• Michigan Chauffeurs driver’s license within 30 days of hire.
• Previous experience at a Home Medical Equipment company preferred.
• High School diploma or GED.
• Ability to be trained on use of oxygen transfiller and oxygen analyzer.
• Demonstrated ability to effectively communicate verbally and in writing.
• Demonstrated people-sensitive characteristics with a genuine desire to help others.