Service Tech - FT 10:30A - 5P Mon - Fri

About the role

This position is located at Department 39113 Milwaukee South - Home Medical Equipment Status. It is a full-time Benefits Eligible role with a pay range of $20.80 - $31.20 per hour.

Major Responsibilities

• Handles customer complaints regarding timeliness of deliveries or quality of products for areas of responsibility.
• Aids field staff with questions regarding equipment.
• Stocks and maintains vehicle inventory.
• Knowledgeable and competent on the basic DME and specific RT equipment.
• Responsible for accurate and timely delivery, pick-up and or switch out of DME and RT equipment.
• Completes paperwork in a neat, accurate, timely manner in accordance with regulatory rules.
• Maintains and operates company vehicles in accordance with company policies, procedures and regulatory agencies.
• Operates vehicle in accordance with local laws.
• Works on-call schedule as indicated by management.
• Attends meetings and handle other duties as assigned.

Requirements

• A valid driver’s license issued by the Division of Motor Vehicles.
• A high school diploma or GED equivalent.
• 1 year related experience in customer service, deliveries, etc.

Qualifications

• Previous work experience dealing with customers, patients, or the general public.
• Ability to use tact, discretion, and good customer service skills to be able to interact with customers and patients.
• Must be able to verbally explain the operation of the equipment.
• Must be dependable, able to work independently, handle interruptions, and follow directions.
• Must be able to maintain accurate records and maintenance systems.

Skills & Abilities

• Knowledgeable and competent on the basic DME and specific RT equipment.
• Ability to use tact, discretion, and good customer service skills to be able to interact with customers and patients.
• Must be able to verbally explain the operation of the equipment.
• Must be dependable, able to work independently, handle interruptions, and follow directions.
• Must be able to maintain accurate records and maintenance systems.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including compensation, benefits, and well-being programs. Eligibility for these programs may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.). For more information, please ask a Recruiter during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. The health system provides care under various names and is engaged in numerous clinical trials and research studies. It is nationally recognized for its expertise in various specialties and offers extensive community benefits.