SMG-SCHEDULING SPECIALIST

About the role

Schedule and coordinate resources for patient procedures. Obtain all needed patient related information. Verify all procedures in EPIC. Greet and check in patients for testing using AIDET. Support Administration in their daily needs.

Location: Lansing, MI. Status: Full-time.

Responsibilities

• Interviews patients and physicians office staff for the purpose of entering confidential patient insurance and demographic information into the EPIC/Radiant scheduling system.
• Serve as Liaison for Centralized Scheduling.
• Assures that improvement measurements are implemented.
• Schedules patient procedures using EPIC obtaining all necessary information and coordinating procedures with physicians, cardiology staff, equipment and personnel availability.
• Shares needed patient testing instructions with nursing staff.
• Monitor accuracy of scheduled orders coming through Centralized Scheduling.
• Process patient orders via EPIC.
• Answer all incoming, outgoing and inter-hospital phone calls using AIDET. Relays information to proper party, takes messages, contacts necessary person, and answers inquiries.
• Handles confidential information on a daily basis and maintains HIPPA compliance.