SME ServiceNow Engineer

About the role

Bcore is seeking a SME ServiceNow Engineer to support a key government customer's Enterprise ServiceNow Platform. The role involves planning and development deployment, maintaining and adding new capabilities to the core ServiceNow platform, customizing and configuring applications, and providing end-user support.

Responsibilities

• Maintain and add new capabilities to the core ServiceNow platform to enhance functionality for tenants
• Develop, test, and deploy updates to ServiceNow based on customer requirements
• Customize and configure ServiceNow applications and facilitate rollout of new applications and modules
• Configure Application User Interface and configure workflow
• Collaborate effectively with ServiceNow System Engineers and developers to develop solutions and handle general updates and configuration changes/requests
• Identify system deficiencies and recommend solutions
• Maintain and continuously improve processes, standards, policies, working methods, and tools
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across Development, Testing, Integration, and Production environments
• Participate in ongoing production support and end-user support
• Document testing and maintenance of system corrections
• Research, understand, and develop using new technologies and standards as needed
• Evaluate interface between hardware and software, operational requirements, and characteristics of overall system

Requirements

• A minimum of sixteen (16) years relevant experience with Bachelor’s or Master’s degrees
• Minimum of five years, hands-on developing ServiceNow products
• Strong understanding of ServiceNow Development Platform including, but not limited to ITSM, ITOM, SPM, HR Module, Customer Service Management (CSM), Asset Management, Change Management, Customer Development, etc.
• Proven significant success developing ServiceNow products using JavaScript and other coding applications
• Database Administration (Oracle or MySQL) experience
• Ability to efficiently and appropriately estimate work effort requirements
• Ability to communicate effectively through written and verbal methods
• Ability to handle multiple tasks and meet deadlines
• Able to adapt to a constantly changing environment
• Aptitude and willingness to work with variety of newer emerging technologies/tools as opportunities demand
• Able to deliver enhanced functionality, aid with new implementations, and provide continuous support within the scheduled time while preserving system integrity
• Able to identify issues and implement corrective actions
• Should work toward achieving ServiceNow Certified System Administrator (CSA) certification while on task

Qualifications

• High degree of initiative, creativity, and technical ability to function on this team

Skills

• ServiceNow Certified System Administrator (CSA)
• IT project management experience, and familiarity with Scrum, Lean, Agile, and DevOps
• Experience with Java, Ruby, DevOps, and DevSecOps

Benefits

• Health/Dental/Vision
• 401(k)
• Paid Time Off
• STD/LTD/Life Insurance/Voluntary Life Insurance
• Stipends
• Referral Bonuses
• and more

Pay

The expected salary range within the Washington, DC metropolitan area is $195,000 - $225,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements.

Schedule

Not specified