SME L2

About the role

You will support Wipro Customer’s uncrewed aerial operations by preparing nests, inspecting aircraft, maintaining equipment, monitoring airspace, and responding to field-service tasks.

Responsibilities

• Set up nests prior to start of operations
• Perform daily aircraft and flight-line checks (pre-flight and post-flight inspections) and other start-of-day activities
• Perform routine aircraft standard practices as defined in Wipro Customer’s uncrewed aerial system maintenance manual
• Conduct nest equipment and condition checks before operations, during operations, and at end-of-day
• Maintain nest cleanliness within the nest boundary
• Replace Wipro Customer’s provided nest equipment as required
• Participate in personnel briefs
• Maintain communications with Wipro Customer’s flight operations center using provided equipment
• Respond to and complete field service tasks assigned by Wipro Customer
• Respond to minor emergencies involving Wipro Customer’s aircraft and equipment; report occurrences to the designated Flight Operations Manager (FOM)
• When scheduled, visually monitor airspace to detect and report non-Wipro Customer aircraft
• Monitor air-traffic displays provided by Wipro Customer to detect non-Wipro Customer aircraft and report to the Pilot-in-Command (PIC)
• Monitor for and report hazardous weather conditions in the operating area to the FOM
• Detect and report visible obstacles or other hazards to flight to the FOM
• Verify and report location and height of detected obstacles as requested
• Operate a Contractor-provided light vehicle (van) for movement between Wipro Customer’s operating locations, move aircraft between sites, and recover Wipro Customer’s aircraft
• Recover Wipro Customer’s aircraft that have landed outside the nest area
• Acknowledge client cases per the SLAs defined in the contract
• Log all incoming client cases accurately on the internal tool, documenting case number, type, and other pertinent details
• Track and prioritize all client cases following standard processes and procedures
• Update the internal tool with daily cases and forward them to respective agents and QAs
• Maintain internal knowledge bases, resources, and FAQs to aid in effective case logging and prioritization
• Update the internal tool for agents to speed up response time
• Identify red flags and escalate serious client issues to the Team Leader in cases of non-compliance and untimely resolution
• Ensure all client information, disclosures, and regulatory changes are shared with agents and QAs regularly
• Monitor compliance with service agreements to avoid legal challenges
• Share recorded case logs and status reports with clients and supervisors on a daily basis

Requirements

• 1–3 years of relevant experience
• Experience with drone operations (Drone Scan)

Pay

Expected compensation ranges from $37,500 to $83,600. Final compensation will depend on geographical location, minimum wage obligations, skills, and relevant experience.

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options