SME- Fleet Management Systems

About the role

The position involves translating fleet operations requirements into technical stories and acceptance criteria, analyzing impacts across integrated applications, and managing testing sessions.

Responsibilities

• Translate fleet operations requirements into technical stories and acceptance criteria
• Analyze upstream/downstream impacts across ~30 integrated applications and external systems
• Validate data, build test scenarios, and support defect analysis using SQL
• Understand and work with Apache Kafka for message flows and data movement
• Decompose complex processes into clear business logic, workflows, and testable requirements
• Work with Oracle databases to trace data transformations and troubleshoot issues
• Interpret logs, understand data mappings, and collaborate with developers/architects to shape technical solutions
• Lead discussions across multiple groups, ensuring clarity of requirements and consistent communication
• Manage UAT and CAT testing sessions, including scenario development, user coordination, and defect tracking
• Create process documentation, user guides, SOPs, and support workflows
• Facilitate working sessions, gather requirements, conduct impact assessments, and help teams reach alignment
• Escalate blockers and drive issues to closure across vendors and internal teams
• Communicate complex topics clearly and concisely to non-technical audiences
• Manage multiple workstreams, priorities, and timelines with attention to detail
• Proactively solve problems and trace issues across interacting systems

Requirements

• Deep understanding of Vehicle Maintenance Systems, Fleet Management workflows, and related business processes
• Knowledge of Inventory Management Systems, including parts management, work orders, cost tracking, and supplier interfaces
• Minimum 4 years of experience in translating fleet operations requirements into technical stories and acceptance criteria
• Strong SQL skills for validating data, building test scenarios, and supporting defect analysis
• Familiarity with Apache Kafka—understanding of message flows, schemas, and how data moves between systems
• Experience validating API behavior, request/response structures, and integration rules
• Working knowledge of Oracle databases, including how to trace data transformations and troubleshoot issues with developers
• Ability to interpret logs, understand data mappings, and work with developers/architects to shape technical solutions
• Strong background in Agile/Scrum environments, including backlog refinement, writing stories, creating test cases, and participating in sprint ceremonies
• Hands-on experience with project/work management tools, preferably VersionOne
• Understanding of IT Service Management (ITSM)—incident, problem, change management (ServiceNow preferred)
• Experience creating process documentation, user guides, SOPs, and support workflows
• Cross-team facilitation skills to lead discussions across multiple groups—business, developers, QA, vendors, and architects
• Ability to serve as the liaison between business and technical teams, ensuring clarity of requirements and consistent communication

Qualifications

• A bachelor’s degree or foreign equivalent from an accredited institution
• Three years of progressive, relevant work experience instead of every year of education
• Completion of a Master's degree program is strongly preferred
• The job entails sitting and working at a computer for extended periods
• Should be able to communicate by telephone, email, or face-to-face
• Travel may be required as per the job requirements

Benefits

• Competitive pay
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability Insurance
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.