SMB Solutions Engineer

About the role

Box (NYSE:BOX) is the leader in Intelligent Content Management. Its platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI, helping companies thrive in the new AI‑first era of business. Founded in 2005, Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving the platform forward. Content powers how we work — billions of files and information flow across teams, departments, and key business processes every day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Box’s mission is to bring intelligence to the world of content management and empower customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together, and at Box you will be on the front lines of this massive shift. The Solutions Engineering Team at Box includes solutions engineers, value engineering, platform solution engineering, enterprise architects, and demo engineering. As a Solutions Engineer, you are empowered to sell to business and IT leaders in every space and vertical, and take ownership in crafting customer‑centric solutions. You will work alongside the account team to define and expand revenue opportunities, and ensure the solution is ready for cross‑company deployments. You also act as a critical liaison between Sales and Product, sharing customer feedback with Product Management, Operations, and Engineering functions at Box. This role is based in the New York City office, supporting clients in the SMB segment to expand Box’s footprint and break into new accounts. If you are curious, passionate about problem‑solving, and love working with leading‑edge technology, we want to talk to you.

Responsibilities

• Research, explore and identify customer business problems; think like a builder and experiment, iterate, and refine to make every customer experience exceptional.
• Own the technical win in your account and take responsibility for driving the technical deal forward.
• Understand product integrations and MCP servers.
• Lead demos articulating the value of Box selling the full suite of solutions (BoxAI, Box Web, Mobile, Shield, Relay, Sign, Governance, Canvas, Platform, and more).
• Serve as a technical quarterback managing the extended team from a solution standpoint.
• Showcase strong business acumen and communicate the value of the Box solution to the customer.
• Support field marketing events as a Box SME and presenter.
• Travel up to 50% to engage with customers in your territory.

Requirements

• 4‑year degree or equivalent work experience required.
• 3+ years of pre‑sales, solutions engineering, or technical consulting experience within SaaS, enterprise software, AI, or cloud platforms.
• AI‑curious and technically fluent — comfortable discussing LLMs, embeddings, automation, and context and prompt engineering concepts with both technical and business audiences.
• Strong presentation skills, with the ability to establish trust across a range of technical and non‑technical audiences; passionate about showing, not just telling and designing demos and narratives that make the power of Box AI tangible.
• Ability to learn, understand and communicate complex technical concepts and develop skills to create compelling solutions that demonstrate business value.
• Displays follow‑through, stamina and effort in every step of the sales cycle.
• Shows creativity when solving a customer's business problem; you experiment, iterate, and refine to make every customer experience exceptional.
• Familiarity with APIs, webhooks, languages, and modern architectures (REST, OAuth, JSON, Python, Javascript, etc.) is a plus.
• Experience working with low‑code, no‑code automation such as Nintex, Zapier, Workato, and n8n is a plus.

Pay

New York City Pay Range: $121,500 USD – $152,000 USD. Actual base salary (or OTE if commissionable role) is dependent upon factors such as knowledge