SMB Senior Account Executive, Comcast Business
About the Role
Sell Comcast Internet, Data, Video and Voice services to small and mid-size businesses, focusing mainly on advanced communications solutions including PRI, Hosted PBX, and multi-location opportunities. As part of the sales process, create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promote the sale of bundled products to ensure the optimal solution for the customer. Sell with the goal of exceeding departmental financial and unit targets. Stay abreast of the competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
Responsibilities
- Territory development, including building local business partnerships and organizational affiliations, and enhancing Comcast’s positioning and brand locally.
- Maintain quality sales records and prepare sales and activity reports as required.
- Support customer satisfaction and a positive impression of the Comcast Experience.
- Drive new acquisition sales of Comcast Commercial Internet, Video, and Voice services to small and mid-size businesses.
- Generate new leads through targeted prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
- Focus on advanced communications solutions such as PRI, Hosted PBX, and multi-location opportunities.
- Identify improvement areas through a consultative process to enhance prospects' ability to communicate more effectively internally and externally.
- Effectively manage a high-activity territory with a comprehensive business plan.
- Collaborate with technical, customer service, and related support staff to ensure end-to-end customer sales and satisfaction, driving new revenue growth.
- Maintain a pipeline of qualified prospects to meet or exceed monthly quota performance.
- Remain knowledgeable of Comcast products and services to facilitate sales efforts.
- Achieve and exceed assigned sales and business quality objectives.
- Adhere to all company standards and maintain professionalism.
- Ensure punctual, regular, and consistent attendance.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand and apply Comcast’s Operating Principles as guidelines for how you do your job.
- Own the customer experience by prioritizing customer needs and providing seamless digital options at every touchpoint.
- Be enthusiastic learners and advocates of Comcast’s game-changing technology, products, and services.
- Work collaboratively and be open to new ideas to achieve big results.
- Actively participate in the Net Promoter System by joining huddles, making callbacks, and elevating opportunities to improve customer experiences.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what’s right for each other, customers, investors, and communities.
Requirements
- Bachelor’s Degree or equivalent combination of coursework and relevant professional experience (5-7 years).
Skills
- Customer-Focused
- Workplace Organization
- Persuasion
- Technical Knowledge
- Adaptability
- Communication
- Critical Thinking and Problem Solving
- Resilience
- Professional Integrity
Pay
Base Pay: $60,000.00
Total Target Compensation (Base Pay plus Targeted Commission): $110,000.00. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Benefits
Comcast provides best-in-class benefits to eligible employees, designed to support you physically, financially, and emotionally. Benefits include:
- An array of health, financial, and wellness options personalized to meet your needs.
- Expert guidance and always-on tools to help you navigate life’s milestones and everyday challenges.
Most sales positions are eligible for commission, while most non-sales positions are eligible for a bonus.