SMB Revenue & Billing Operations Analyst

Skill Requirements

• Strong analytical and problem-solving skills with exceptional attention to detail.
• Advanced proficiency in Microsoft Excel and/or Google Sheets.
• Experience working with CRM, billing, ERP, payment processing, or subscription management platforms.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, Operations, Information Systems, or a related field.
• 2–5 years of experience in revenue operations, billing operations, finance operations, subscription management, customer operations, or a related analytical role.

Preferred Qualifications

• Experience supporting subscription-based, recurring revenue, SaaS, streaming, media, telecommunications, or technology businesses.
• Familiarity with Salesforce, Stripe, NetSuite, Chargebee, Zuora, HubSpot, or similar platforms.
• Experience performing account audits, financial reconciliations, or compliance-related operational activities.
• Experience building reports and dashboards using Tableau, Power BI, Looker, Sigma, or similar BI platforms.
• Knowledge of SQL and data analysis techniques.
• Understanding of subscription lifecycle management, revenue operations, and customer account administration.

Success Measures

• Maintain industry-leading billing accuracy and revenue integrity.
• Reduce billing exceptions, account discrepancies, and manual operational processes.
• Improve venue account audit and subscription compliance outcomes.
• Deliver accurate partner reconciliation and reporting.
• Increase visibility into subscription, revenue, and operational performance metrics.
• Enhance customer experience through accurate account management and operational support.
• Build scalable operational processes that support EverPass's continued growth and evolving partner ecosystem.