Smart home Consultant

ADT has been helping save lives since 1874 and is the #1 smart home security provider in the U.S. We protect and connect families, businesses, and larger commercial customers through continuous innovation, advanced technology, and strategic partnerships.

About the role

Our Field Operations team is the hands‑on force that brings smart security solutions to life. As a Smart Home Consultant you will guide residential customers in designing home setups that protect what they value most, combining hands‑on installation with consultative sales, system activation, and customer education.

Responsibilities

• Deliver in‑home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long‑term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Requirements

• High school diploma or equivalent
• Valid driver’s license and clean driving record (additional licensing may be required by location)
• Strong customer‑focused communication skills
• Technical aptitude with smart‑device ecosystems and connected technologies
• Ability to understand how multiple products interact within a home network
• Ability to advise customers on optimal system design and setup
• Continuous learner who adapts to new tools and technologies
• Physical ability to climb, lift 10 + pounds, and work indoors/outdoors in varied conditions

Pay

Hourly Pay: $17. Earning potential includes uncapped commissions, job‑completion pay, quality bonuses, and referral incentives, with an average annual earnings of $105,000. Training Pay: $320 per week for the first three weeks while completing hands‑on training.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Company vehicle
• Short‑ and long‑term disability, life insurance, and well‑being programs
• Paid time off
• Culture of professional development and career growth opportunities
• Flexible work schedule to accommodate you and your customers’ needs