Smart Home Consultant
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go.
About the team
Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.
Responsibilities
- Deliver in-home consultations and assessments
- Recommend smart home and security solutions based on customer goals
- Install and activate security hardware, cameras, IoT devices, and smart home products
- Integrate new products with the customer’s existing setup
- Troubleshoot and resolve technical questions
- Complete customer onboarding and product education
- Build long-term customer confidence through proactive support
- Identify upsell opportunities that strengthen home protection
Requirements
- High school diploma or equivalent
- Valid driver’s license and clean driving record required; additional licensing may be needed based on location
- Strong customer-focused communication skills
- Technical aptitude with smart device ecosystems and connected technologies
- Ability to understand how multiple products interact within a home network
- Advise customers on the best system design and setup to support their safety goals
- Continuous learner who adapts to new tools and technologies
- Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions
Pay
Hourly Pay: $XX
Earning Potential: With uncapped commissions, job-completion pay, quality bonuses, and referral incentives, Smart Home Consultants earn an average of $105,000 annually.
Training Pay: For your first three weeks, you’ll earn $320 per week as you complete hands-on training.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Company vehicle
- Short- and long-term disability, life insurance, and well-being programs
- Paid time off
- Culture of professional development and career growth opportunities
- Flexible work schedule to accommodate you and your customers’ needs
Why you’ll love working here
- We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
- We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
- We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
- We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.