Smart Home Consultant

About the role

The Smart Home Consultant position is part of ADT's Field Operations team, which brings smart security solutions to homes and businesses across the country. ADT is the #1 smart home security provider in the U.S., dedicated to protecting and connecting families, businesses, and larger commercial customers.

Responsibilities

• Deliver in-home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long-term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Requirements

• High school diploma or equivalent
• Valid driver’s license and clean driving record required; additional licensing may be needed based on location
• Strong customer-focused communication skills
• Technical aptitude with smart device ecosystems and connected technologies
• Ability to understand how multiple products interact within a home network
• Advise customers on the best system design and setup to support their safety goals
• Continuous learner who adapts to new tools and technologies
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions

Qualifications

• None specified

Skills

• Customer-focused communication skills
• Technical aptitude with smart device ecosystems and connected technologies
• Understanding of how multiple products interact within a home network
• Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Company vehicle
• Short- and long-term disability, life insurance, and well-being programs
• Paid time off
• Culture of professional development and career growth opportunities
• Flexible work schedule to accommodate you and your customers’ needs

Pay

Hourly Pay: $15.30

Earning Potential: With uncapped commissions, job-completion pay, quality bonuses, and referral incentives, Smart Home Consultants earn an average of $105,000 annually.

Schedule

Flexible work schedule to accommodate you and your customers’ needs