Smart Home Consultant

ADT has been helping save lives since 1874 and is the #1 smart home security provider in the U.S. The Field Operations team brings smart security solutions to life through installation, service, troubleshooting, and customer education.

About the role

As a Smart Home Consultant, you’ll guide residential customers in designing a home setup that protects what they value most. You’ll combine hands‑on installation with consultative sales, activate systems, educate customers on the ADT app and features, and ensure every solution fits their unique needs.

Responsibilities

• Deliver in‑home consultations and assessments
• Recommend smart home and security solutions based on customer goals
• Install and activate security hardware, cameras, IoT devices, and smart home products
• Integrate new products with the customer’s existing setup
• Troubleshoot and resolve technical questions
• Complete customer onboarding and product education
• Build long‑term customer confidence through proactive support
• Identify upsell opportunities that strengthen home protection

Requirements

• High school diploma or equivalent
• Valid driver’s license and clean driving record (additional licensing may be required by location)
• Ability to climb, lift 10 + pounds, and work indoors/outdoors in varied conditions

Skills

• Strong customer‑focused communication
• Technical aptitude with smart‑device ecosystems and connected technologies
• Understanding of how multiple products interact within a home network
• Ability to advise customers on optimal system design for safety goals
• Continuous learner who adapts to new tools and technologies

Pay

• Hourly Pay: $17.00
• Training Pay: $320 per week for the first three weeks
• Earning Potential: Uncapped commissions, job‑completion pay, quality bonuses, and referral incentives; average annual earnings of $105,000

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition reimbursement
• Company vehicle
• Short‑ and long‑term disability, life insurance, and well‑being programs
• Paid time off
• Culture of professional development and career growth opportunities
• Flexible work schedule to accommodate you and your customers’ needs

Schedule

Flexible work schedule to accommodate you and your customers’ needs.