Smart Home Consultant
About the role
The Field Operations team at ADT is responsible for bringing smart security solutions to homes and businesses across the country. As a Smart Home Consultant, you will play a crucial role in guiding customers in designing a home setup that enhances their safety and security.
Responsibilities
- Deliver in-home consultations and assessments
- Recommend smart home and security solutions based on customer goals
- Install and activate security hardware, cameras, IoT devices, and smart home products
- Integrate new products with the customer's existing setup
- Troubleshoot and resolve technical questions
- Complete customer onboarding and product education
- Build long-term customer confidence through proactive support
- Identify upsell opportunities that strengthen home protection
Requirements
- High school diploma or equivalent
- Valid driver’s license and clean driving record required; additional licensing may be needed based on location
- Strong customer-focused communication skills
- Technical aptitude with smart device ecosystems and connected technologies
- Ability to understand how multiple products interact within a home network
- Advise customers on the best system design and setup to support their safety goals
- Continuous learner who adapts to new tools and technologies
- Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions
Qualifications
While not specified, candidates should be able to adapt to new tools and technologies, have strong interpersonal skills, and possess a valid driver’s license.
Skills
- Customer service skills
- Technical aptitude
- Problem-solving skills
- Communication skills
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Company vehicle
- Short- and long-term disability, life insurance, and well-being programs
- Paid time off
- Culture of professional development and career growth opportunities
- Flexible work schedule to accommodate you and your customers' needs
Pay
Hourly Pay: $XX
Earning Potential: With uncapped commissions, job-completion pay, quality bonuses, and referral incentives, Smart Home Consultants earn an average of $105,000 annually.
Schedule
Hourly Pay: $XX
Earning Potential: With uncapped commissions, job-completion pay, quality bonuses, and referral incentives, Smart Home Consultants earn an average of $105,000 annually.