Smart Home Consultant
About the role
The Field Operations team at ADT is responsible for bringing our smart security solutions to life. As a Smart Home Consultant, you'll play a crucial role in guiding residential customers in designing a home setup that enhances their safety and security.
Responsibilities
- Deliver in-home consultations and assessments
- Recommend smart home and security solutions based on customer goals
- Install and activate security hardware, cameras, IoT devices, and smart home products
- Integrate new products with the customer's existing setup
- Troubleshoot and resolve technical questions
- Complete customer onboarding and product education
- Build long-term customer confidence through proactive support
- Identify upsell opportunities that strengthen home protection
Requirements
- High school diploma or equivalent
- Valid driver’s license and clean driving record required; additional licensing may be needed based on location
- Strong customer-focused communication skills
- Technical aptitude with smart device ecosystems and connected technologies
- Ability to understand how multiple products interact within a home network
- Advise customers on the best system design and setup to support their safety goals
- Continuous learner who adapts to new tools and technologies
- Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions
Qualifications
ADT invests in its employees through competitive pay, training, and benefits. Hourly pay starts at $17, with earning potential up to $105,000 annually. The first three weeks of employment include hands-on training and a $320 weekly stipend. Benefits include medical, dental, and vision insurance, a 401(k) with company match, tuition reimbursement, a company vehicle, short- and long-term disability, life insurance, and well-being programs. Employees also receive paid time off, flexible schedules, and opportunities for professional development and career growth.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Company vehicle
- Short- and long-term disability, life insurance, and well-being programs
- Paid time off
- Flexible work schedule
Skills
To succeed in this role, you should have strong customer-focused communication skills, technical aptitude with smart device ecosystems and connected technologies, and the ability to understand how multiple products interact within a home network. You should also be able to advise customers on the best system design and setup to support their safety goals and be a continuous learner who adapts to new tools and technologies.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Company vehicle
- Short- and long-term disability, life insurance, and well-being programs
- Paid time off
- Flexible work schedule
Pay
Hourly pay starts at $17, with earning potential up to $105,000 annually. The first three weeks of employment include hands-on training and a $320 weekly stipend.
Schedule
Work hours vary based on the needs of the field operations team, but typically involve both indoor and outdoor work environments.