Small Parcel Lead

About the role

Join our distribution team as a Small Parcel Lead at Accent Decor. You'll drive quality, efficiency, and accountability in our small parcel packing and processing team.

Responsibilities

• Directly manage, coach, and develop a team of Small Parcel Packers and Small Parcel Processors
• Conduct regular performance evaluations and provide ongoing feedback to team members
• Own and track performance metrics, implement improvement plans, and enforce adherence to company policies, safety guidelines, and workplace standards
• Validate that team members remain on task and productive throughout the shift
• Enforce adherence to company policies, safety guidelines, and workplace standards
• Manage employee KPIs and track performance metrics
• Correct any shipping issues or discrepancies in a timely manner
• Resolve packing, labeling, or carrier-related problems as they arise
• Answer inquiries from the Sales and Customer Service teams regarding order status, shipping methods, and delivery expectations
• Collaborate with other departments to ensure smooth handoff of orders and resolution of issues
• Lead by example by maintaining a high standard of professionalism, accuracy, and efficiency
• Promote a culture of accountability, continuous improvement, and customer focus within the team
• Support training and onboarding of new team members
• Participate in cross-functional projects or process improvement initiatives as assigned

Requirements

• 2+ years of experience in a warehouse, distribution, or fulfillment environment, with at least 1 year in a lead or supervisory role
• Proven ability to manage and develop a team, including coaching, performance feedback, and accountability
• Strong understanding of small parcel shipping processes, packing standards, and carrier requirements
• Experience tracking and reporting operational KPIs with a focus on accuracy and continuous improvement
• Ability to identify and resolve packing, labeling, or shipping discrepancies quickly and effectively
• Experience managing supply or materials budgets with a focus on cost control and waste reduction
• Strong communication skills with the ability to collaborate across departments including Sales and Customer Service
• Proficiency with warehouse management systems or shipping software preferred

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree a plus

Skills

• Team Leadership & People Management
• Process & Quality Control
• Operational Oversight
• Budget & Supply Management
• Performance Monitoring & Reporting

Benefits

• Comprehensive benefits including paid volunteer leave to support community involvement

Pay

The hourly range for this role is $26–$29 per hour.

Schedule

Details on the schedule will be provided during the interview process.

Accent Decor

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.