Small Group Fitness Trainer

About the role

We are searching for a Certified Fitness Trainer to join our team. As a member of our team, you will run the Planet Fitness group fitness program (PE@PF), assist new members in achieving their fitness goals by designing simple workout programs, and instruct them on the proper use of equipment. If you are an energetic, self-motivated individual with a positive attitude, we want you on our team.

Responsibilities

• Planet Fitness PE@PF program
  • Run small group focused PE@PF programs and create schedules for members.
  • Consult with members regarding their fitness goals and instruct them on how to properly and safely use the equipment.
  • Create bi-weekly updates consisting of a variety of exercises.
  • Meet class requirements based on club size and member traffic.
• Customer Service/Front Desk Activities
  • Greet members and guests, providing exceptional customer service to make members feel comfortable and welcomed.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour and sign up new members, log amenities, and communicate updates and events.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point of sale system.
  • Utilize POS system to assist with new membership cards, change of address, and billing or payment questions.
  • Elevate member concerns to Assistant Manager or Manager as needed.
• Club Cleanliness and Maintenance
  • Keep the facility clean and orderly, going above and beyond standard expectations.
  • Perform regular facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Clean all exercise equipment and tanning beds regularly.
  • Clean and stock restrooms and wet areas.

Requirements

• A passion for fitness and health.
• Upbeat and positive attitude.
• 6-12 months of customer service experience is preferred.
• High school diploma/GED equivalent required.
• Current CPR Certification required.
• Nationally Certified Training Certificate required.
• Ability to pass background screening required.
• Basic computer proficiency with an eye for accuracy.
• Punctuality and reliability is a must.

Skills

• Exceptional customer service skills; able to interact positively and professionally with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits

• Career advancement opportunities
• Weekly pay with weekly bonus opportunities
• Black Card membership, employee perks, rewards, and discounts
• Paid breaks
• Paid time off
• 401(k) & Roth Retirement savings plan (with employer match)
• Engaging team-building competitions, sales contests, and social events
• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development
• Wellness resources

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees.