Small Business Specialist 4 - Grove City Area

About the role

Responsible for demonstrating excellent customer service in accordance with the U.S. Bank Core Values. Provides comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million. Combines digital tools with strong human connections to offer solutions to business customers.

This job requires outside prospecting and sales activities to grow revenue and achieve the assigned financial targets and growth goals. Other responsibilities include account openings, identifying and opening product solutions, and account servicing and maintenance for customers within the segment. Actively develops both internal and external relationships and collaborates with branch partners, centers of influence, clients, and other business line partners. Refers clients to Business Banking and/or other U.S. Bancorp areas for additional needs.

Responsibilities

• Demonstrate excellent customer service in alignment with U.S. Bank Core Values.
• Provide financial solutions to small businesses with annual revenues between $500K and $2.5M.
• Actively deepen existing customer relationships through routine calling.
• Develop new relationship opportunities through business development activities.
• Engage in outside prospecting and sales activities to grow revenue and meet financial targets.
• Handle account openings, product solutions, and account servicing for customers.
• Collaborate with branch partners, centers of influence, clients, and other business line partners.
• Refer clients to Business Banking or other U.S. Bancorp areas for additional needs.

Requirements

• Bachelor’s degree, or equivalent work experience.
• Typically five or more years of customer service, consultative sales, and/or prospecting experience.

Skills

• Comprehensive knowledge of applicable bank and branch policies, procedures, and support systems.
• Understanding of banking operations, product knowledge, sales, new business development, and customer service/relations.
• Basic knowledge of cash flow management and business credit underwriting.
• Effective written and verbal communication skills.
• Ability to convey business recommendations effectively.

Location Expectations

This role requires working from a U.S. Bank location five days per week. This position also requires two or more hours of driving per week.

Benefits

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Pay

Total compensation includes a base salary in addition to eligibility for incentives based on the employee’s production under the applicable incentive plan.