Small Business Sales Manager

Company Overview

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, in a business, or on the go. Our mission is clear: we help save lives for a living.

Position Summary

The Small Business Sales Manager leads and manages a team of Small Business Representatives, focusing on organic, profitable growth of Small Business sales within a defined geographic area. The role provides tools, resources, and support to explore opportunities, develop a high‑performing sales team, and drive results in a fast‑paced, entrepreneurial culture.

Responsibilities

• Manage sales teams within a defined territory/region.
• Sell diverse products to businesses while maximizing recurring revenue and profitable installation dollars.
• Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
• Work closely with local ADT installation management to ensure effective completion, customer satisfaction, and profitability.
• Mentor, develop, motivate, and coach Sales Representatives.
• Communicate results and job expectations regularly to develop the team for success.
• Develop performance metrics for sales teams and monitor results.
• Provide performance feedback and recommendations to improve effectiveness.
• Conduct annual performance reviews/appraisals.
• Participate in recruiting activities to select and hire new Sales Representatives as needed.
• Formulate organic self‑generated lead programs and train representatives to work with defined GOLD promoters.
• Participate in ride‑alongs and monitor progress of new and existing representatives.
• Ensure adherence to ADT policies, procedures, products, programs, pricing, budget, technologies, and services through timely communications.
• Hold regular sales meetings with Sales Representatives (at least weekly).
• Interact with all levels—from executives to installers—while solving problems and handling conflict resolution.
• Model and champion ADT values and create a safe environment for discussion and resolution of values‑related issues.
• Drive to perform job responsibilities as required.

Requirements

• Bachelor’s degree or equivalent.
• 3 to 5 years proven sales or sales supervisory experience, with a successful track record in consumer/residential sales or related industries working with large accounts.
• Demonstrated ability to develop and lead a professional business team.
• Strong presence and recognition within the local community.
• Success handling high‑dollar sales transactions and large bids.
• Experience educating consumers on products and services and success in consultative selling.
• Ability to travel 50‑60% locally within the assigned territory; valid driver’s license with a clean driving record required.
• Compliance with local fair‑chance ordinances (e.g., Los Angeles County Fair Chance Ordinance, Philadelphia Fair Criminal Record Screening Standards Ordinance) as applicable.

Benefits

• Medical, dental, vision, and supplementary insurance options.
• 401(k) plan with competitive matching contribution up to 5% of eligible compensation.
• Automobile and cell phone reimbursements.
• Paid holidays and paid vacation.
• Tuition reimbursement.
• Corporate discounts.
• Flexible spending accounts.

Pay

ADT offers a competitive base salary and bonus plan. In commission‑based roles, compensation is solely based on the individual’s sales volume.