Small Business Relationship Manager

What You'll Do

• Execute a disciplined calling program to grow new and existing small business relationships.
• Source prospects through cold calls, centers of influence (e.g., local chamber of commerce, Certified Public Accountants etc.), community outreach, and digital research.
• Build referral pipelines, identify cross-sell opportunities, and position Nusenda products and services to meet member needs by uncovering needs through targeted questions, presenting tailored solution sets, coordinating as needed with Treasury Management and Small Business Underwriting for pricing and structure.
• Represent the organization at community events promoting our organization as a preferred financial institution and workplace.
• Pre-screen loan opportunities, interview applicants, gather financial packages, and assess SBA program fit for common requests.
• Collaborate with small business underwriting to structure terms that provide appropriate returns and mitigate risk by sizing facilities to verified cash flow and working capital cycles, aligning term and amortization to loan purpose and collateral useful life, setting collateral advance rates and loan-to-value within policy, confirming guarantor support and global Debt Service Coverage Ratio, selecting SBA products and guaranty levels when eligibility strengthens repayment and reduces risk, and defining pre-funding conditions and covenants with clear documentation.

What You'll Need

• Three to five years of similar or related experience
• Bachelor’s degree in Business Administration, Finance or related field
• Working knowledge of SBA lending programs and processes including basic eligibility and documentation requirements; direct SBA production experience preferred.
• Advanced knowledge of outbound business development, including structured cold calling, call planning, pipeline management, and use of Customer Relationship Management (CRM) tools.
• Experience in branch processes including business account opening, Know Your Customer/Customer Identification Program (KYC/CIP), online and treasury services setup.
• Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
• Effectively communicate with internal and external customers appropriately via in person, email etc.

Key Skills And Experience

• Working knowledge of SBA lending programs and processes including basic eligibility and documentation requirements; direct SBA production experience preferred.
• Advanced knowledge of outbound business development, including structured cold calling, call planning, pipeline management, and use of Customer Relationship Management (CRM) tools.
• Experience in branch processes including business account opening, Know Your Customer/Customer Identification Program (KYC/CIP), online and treasury services setup.
• Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
• Effectively communicate with internal and external customers appropriately via in person, email etc.

Benefits

• Competitive employee benefits including several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!