Small Business Relationship Banker - Clarksville, TN

About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Responsibilities

• Demonstrate excellent customer service in accordance with the U.S. Bank Core Values while serving as the primary Small Business Banking partner for assigned branches and relationships, providing comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million.
• Typically support two to three branch locations, acting as a dedicated resource for branch teams to address complex small business client needs and opportunities.
• Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow‑through.
• Translate financial information, cash‑flow dynamics, client goals, operating cycle considerations, and risk indicators into practical guidance and solution recommendations.
• Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
• Identify stated and unstated client priorities, align products and services to growth, efficiency, and risk objectives, and clearly articulate value, trade‑offs, and next steps.
• Recommend solutions that may include business deposit products, lending and credit products, treasury management, payment solutions, business credit cards, digital tools, cash‑flow tools, and other appropriate small‑business solutions.
• Develop internal and external relationships, collaborate with branch partners, centers of influence, clients, and other business line partners, and maintain relationship ownership and coordination through handoff, decision, follow‑up, activation, usage, and demonstrated client value.
• Through regular engagement with assigned branches, share referral outcomes, successful sales and service practices, and insights on newly established small business relationships to strengthen partnership effectiveness and client growth opportunities.
• Balance acquisition, deepening, and service while maintaining strong CRM discipline and responsible banking practices.

Requirements

• Bachelor’s degree in business, Accounting, Finance, or equivalent experience and job‑related experience.
• Three or more years of customer service, consultative sales, networking, prospecting, and/or small‑business banking experience.
• National Mortgage Licensing Service registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with all legal or regulatory registration requirements, including maintaining a satisfactory criminal and credit record.

Skills

• Demonstrates excellent customer service in accordance with the U.S. Bank Core Values and provides comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million.
• Demonstrates strong written and verbal communication skills and can convey business recommendations in an effective manner.
• Understands banking operations, product knowledge, sales, new business development, customer